Emotion is the Goal

While at the Transworld’s Room Escape Conference, I overheard the tail-end of another creator editorializing on an immersive experience he saw, and I heard David Spira (of Room Escape Artist) respond, in perfect meme form, “Less story, more feels.”

Cue light bulb.

All that weekend, I had been harping on the importance of story, as I do whenever I’m around escape room creators—or, you know, it’s breakfast. Story creates stakes, makes memorable moments, guarantees your uniqueness in an industry flooded with look-a-likes—in short, fundamentally elevates the genre of escape room from a forgettable game to a true experience. The best designers and players agree. So it struck my ear like a discordant note to hear story talked of in terms of less after so many hours of everyone begging for more.

But when we say we want story, what is the goal, really? Why do we crave stories? Why do we fill so many of our leisure hours with storytelling experiences—books, theatre, movies, television? There are many reasons we turn to stories, but I think, more than any other reason, we crave emotion. Story is an ideal vehicle for emotion. At the end of the day, we want to feel something.

Grand, SWEEPING pseudo-sociological section

Modern society has erected something of a code: we’re not supposed to feel strong emotion. It’s disruptive, it’s not polite, it’s not “professional.” We’re supposed to smile, not guffaw, say, “Sure thing” when we want to say, “Go to hell.” Even-keel feelings keep the ship afloat, as it were.

Think about whenever you answered someone’s “How are you?” with anything other than “Good, and you?” They’re taken aback, even when you respond positively, because answering that question honestly is against the code. (And if you never have, try it sometime. It’s deliciously subversive.) Woe to the poor server when you tell him you’re not doing well—he literally has no idea what to do next. None of his training prepared him for someone declaring they are having a bad day—we’re supposed to hide that fact. We keep up appearances of a steady ship. Start paying attention to the amount of emotional regulation in the wider world, and you’ll understand a little bit better why we seek outlets for feeling.

This is the Wall we talk about in Meisner acting theory. In the real world, you need a Wall to protect you from responding to people who enrage you, attract you, etc. The Wall says, “Don’t take it personally.” And, outside of acting, Walls are good things. They keep us civilized. They mark the difference between adults and toddlers. Well-regulated emotions mean we’re not breaking out into violence, destroying society, and committing ourselves to “nasty, brutish, and short” lives, so famously described by Hobbes.

No, not that Hobbes.
This Hobbes.

We have put emotion under such sharp control that we actively fool ourselves that reason motivates our actions—never emotion. Under no circumstances should anyone act from a place of emotion! To be motivated by emotion is to be a pre-Enlightenment creature, more animal than human, not to be given a place at the table. Or so the lie goes. I’m getting sick of this lie. Can we admit yet that arguments from emotion tend to be more successful? But to assert something closer to the truth—that emotion comes first and the reasoning brain follows in its wake with its many beautiful justifications—is to invite anarchy. Won’t that lead to the End of Democracy and the Fall of Civilization?

We needn’t unpack Hume’s ought today, but the rest is unmistakably true.

To put it simply, we fear emotion. You cannot debate it or fix it. It is too powerful a force. So we do our best to discount emotion, to contain it when in society, and relegate it to the sidelines of our lives.

Story as emotional outlet

But emotion will out. We are feeling beings. We don’t want to be behind our Walls all the time. We can’t. So we seek outlets for feeling in art and stories.

We crave experiences that aren’t even-keel, at the same time that we don’t want to risk anything. Stories fit that need perfectly. We want to feel more love, laughter, joy. We also want emotions on the less-than-sunny spectrum, too: adrenaline, fear, anger, grief, helplessness, power. Really, every emotion is fun to experience when it’s in a safe environment. And entertainment is all about delivering feels. In fact, we choose what kind of story we want by its emotional result. Are you feeling like laughter or tears tonight?

Categorization-by-emotion goes deeper than the classical binary showing here: action delivers thrill, horror delivers fear, romantic comedy delivers love with laughs, romance delivers love with tears, etc.

If feelings are indeed so dangerous, imagination is a safe place to experience them. You can “opt in” when you need an emotional hit, and you can also “opt out”—it’s not actually your life. Books can be closed, television turned off, the theatre lights extinguished.  Your brain can say “it’s only fiction!” thus making storytelling a safe place to feel. This way we can have our emotions—and our society, too.

Eat your heart out, Marie Antoinette.
Story as emotional practice

It’s noble enough to be an outlet for emotions, but stories serve yet a higher purpose still: practice. Inevitably, emotion will break through in our lives. Society has left us ill-equipped for these moments, and certainly in public, you’ll feel pressured to get back to even-keel as soon as possible, and that’s not healthy. Thanks to stories, we have some idea how to handle extreme emotions. When romance walks through our door, we have already formed ideas about how to love because we’ve practiced it before. When our employer acts unjustly and we rage (directly or just to our friends), we feel confidence in our anger because we’ve experienced this sort of story before.

And grief, the other side of love, will come for all of us some day. We rehearse for that day with stories. Society says, “Don’t cry!” But a good drama says, “Do!” We need to know how to cry—and not to fear it. Opt-in to a good tragedy, and you get carte blanche to let the tears flow. God, that’s really important. Stories give us first-hand experience, bodily memory of emotions sans consequences, better preparing us for the inevitable day when the play-acting time is over, and fiction turns reality.

Perhaps best of all, the emotions stories prompt ultimately teach us empathy, expanding our understanding of who’s allowed in our inner circle of compassion. Emotion is the glue that binds us to characters and compels us to see the story through to the end. We care. When we emerge, we have a stronger sense that everyone has a point of view and so deserves our very best empathy. In fact, experiments in cognitive science have concluded that fiction really does improve our empathy.

World-building for what?

Emotion is the goal. That’s what we want from stories, much, much more than “ideas,” and we should write them with this end-goal in mind.

But sometimes creators get bogged down in the story details too much and can lose sight of why they’re telling a story in the first place. Every story detail needs to have a relationship with the audience. Ask always: why is it there? What work does it do? If you’re only adding detail to make the story seem more realistic, the audience can and will forget the detail. Flood them with irrelevant details, and you train them to tune you out. Make the detail do emotional work, and we’ll start caring.

World-building? So hot right now. Star Wars, Harry Potter, the Marvel Universe, the Hunger Games. We want to enter worlds different from ours and ferret out all the details, learn obscure character names, memorize the lingo. But all of these details aren’t going to interest us if our emotions aren’t captured in the first place. Emotion comes first. World-building is a distant second. We need to love the characters before we become rabid fans and want to learn more about them.

Let’s look at Harry Potter. Anyone who takes that world seriously for five minutes will see all sorts of holes in it. How do wizards handle a world with guns? Do they ever learn math?

World so broken, someone actually tried to fix it.

Yes, it’s true: Harry Potter’s world doesn’t hold up to reason. But it does hold up to emotion. When I think of the series, I don’t think about the many details, I think of how it provoked my laughter, my tears, my sense of injustice, my sense of wonder. The delivery of so many profound emotions is what makes it popular, not its richly-detailed (and unfeasible) world.

A 400-page, multi-branching immersive script is not a good unto itself. All that says is, “This show is complex.” What I want to know is, does its complexity do emotional work?

Less story, more feels.

Emotions in Escape Rooms

The primacy of emotion also explains why escape rooms, without a whiff of story, are so popular. Anticipation, adrenaline, frustration, joy, a rush of elation if won, the bitter taste of disappointment if lost—they’re perfectly designed for maximum emotional drama.

And they’d be so much better if creators actively designed for it! Do you really want your guests spending the first 15 minutes in frustration, or would you rather give them the elation of progress every 2-3 minutes? And are you sure you want to deliver bitter disappointment for even 25% of your paying customers? And if, yes, you still do want players to lose because you think that’s what escape rooms are about, be sure the game’s NEVER BROKEN and FAIR AS HECK—otherwise they will redirect their negative emotions onto you, the designer. They’ll probably still do that, actually, but at least you can sleep easy at night…?

I’d also argue that escape room emotions would be much stronger, more memorable when tied to a story, but I have to admit, even the worst escape room is more successful in the gamut of emotions than some theatre I know.

But the “story” often at the beginning of escape rooms—that wall of text delivered by the game master—does zero emotional work. It’s a prime example of world-building without the goal of emotion in mind. They’re trying to make the game feel more realistic, but realism is not why we tell—or remember—stories. The stories driving The Vanishing Act, The Maze of Haikana, and The Jazz Parlor (some of my favorites) I remember as well as if I played yesterday, because the stories engaged my emotions. These were not stories for story’s sake, but story deployed for emotional effect. Let’s just say it’s not a coincidence that these are top experiences.

emotion in immersives

As I’ve covered in other posts, I consider immersives more powerful than other forms of story-telling. Immersives locate you, body and soul, inside a story. There is less imaginative work needed on your part; you cannot easily “check out.” In response to this immediacy, the emotions the audience experiences can be overwhelming, unpredictable, dangerous. That’s why immersives so often have strict rules, content advisories, and black masks dedicated to everyone’s safety.

Immersives are fucking SCARY. I’m just saying. They’re not safe in the way books and movies and plays are. You leave with a bodily memory you can’t erase. And you definitely want to know if you’re walking into a show that’s dedicated to tearing you down instead of building you up, or you might just leave with some new psychological scars. Think of it this way: I can watch Schindler’s List, but I would not be able to attend a Holocaust immersive.

This is one reason why I love immersives, that element of un-safety, but that makes it all the more important to wield the power consciously.

I want all creators to write for emotion, but I implore it of immersive authors: please, write with the audience’s emotions foremost in mind. They’re not at a distance in the dark, but in your cast’s lap. You do not want to leave their reactions to chance. Ask always, how will this or that design decision elicit an emotion? You’ve chosen to tell your story in a form that is more visceral for the audience than others. Make sure that’s a good thing.

We try our best to design emotion-first at Strange Bird Immersive. We like to use a five-act structure and map out the emotions within each of those stages. Characters have emotional arcs, and audiences should journey with an arc, too. When making design decisions, we prototype as close to the real thing as much as possible, and see how our gut responds to the experience. Just recently we were wrestling with a design choice and opted for the prototype that didn’t provoke fear, as fear was an undesirable emotion for that moment in the experience. We nix choices and details that are only “funny to the GM”—the players have to be in on the joke.

Why you need to play/attend

Emotion is a powerful learning tool, and that’s why I advocate for every designer to be an enthusiast in their genre. Playing transforms dry theory into personal memory.

Players all say free-roaming blacklights are lame, but escape room designers don’t universally listen. But when you play yourself, you’ll never forget the rage you felt being relegated to “blacklight search duty” for 15 minutes while your teammates discovered cool things without you. Miss a game’s most amazing reveal? You’ll be more likely to bottleneck your own reveals. You may want to design a room with low-light—you want atmosphere! It makes no sense for this space to have good lighting! And that sounds like a convincing argument in a design meeting. But when you play such a game, how did it make you feel? Did it add to your wonder or increase your frustration? Only if you play, and play a lot, can you increase your ability to design player-first.

Same rule goes for immersive theatre. Ever attended an immersive where you missed the story? Or were uncertain about the rules? Or came back a second time and got stuck on two-thirds of the same track you saw your first time? That happened to Cameron at Then She Fell, and now we’re passionate advocates for dark rides to sell tickets for specific tracks (just don’t tell us where the tracks go).

Attend. Feel. Learn. Repeat.

SUBTLETY, or “don’t be like a haunted house”

Now that you’re focused on emotion in your design, be sure not to go too far! People hate it when they sense their emotions are being manipulated. That’s why we speak of tear-jerkers and Hallmark movies so disparagingly: they’re blatant. Keep things subtle. You might have an ideal emotional response at every moment mapped out, but you can’t be obvious about it.

Rule of thumb: don’t be like a haunted house.

This guy wants only one thing from me…

By which I mean a standard, run-of-the-mill haunt, not the cool immersive haunts currently trending in cool cities. A standard haunted house wants to SCARE you. That’s it. And they’re blatantly manipulative about it. An actor jumps out at you, he has no backstory, we don’t know what he wants—other than to scare you! The experience is binary: you’re either scared, or you’re not. And they so desperately want you to be scared. They’re leaning into it strongly. The result: a bunch of people who rebel against the design. We want to keep the audience with us, not against us, and that requires subtlety.

Start by focusing on characters instead of the audience (be sure to read my thought-piece When You’re the Star…). You’ll want concrete characters with distinct points of view, who will then draw the audience into emotional relationships. We really like it best when the spotlight isn’t on us. Make sure your characters are experiencing emotions, ideally an arc, but be especially sure they aren’t unconcerned or unfeeling. Automatons make for really boring immersives.

Spaces, too, can be designed for emotions, but be sure to create believable rooms, rooms with nuances to discover or many layers of meaning, and not a room that immediately reads as Scary Room. That will prompt more laughter than fear. When you show your cards, you lose your power.

And you definitely will need details. I’m far from being against details—I’m just against details deployed in a vacuum. They need to be part of the larger goal. Details help make a world realistic, so that the emotions provoked don’t feel forced but rather blossom organically. If spaces don’t have a logic or characters don’t feel properly motivated, the audience won’t get involved.

Make sure, too, that your actors train for a range of reactions. No matter how consciously you design, you cannot predict everyone’s response—and perhaps that’s a good thing. Let the story do its work, and make sure the actors don’t get expectant. If at a key moment, you look too eagerly at the audience for their emotional response, many of them will defy you.

Nothing kills laughter faster than an expectant comedian.

Be sure to let the audience initiate relation at these moments, especially if you’re working with tears. Sharing tears is a sacred act. Remember always that your guests are coming from a world where they’re not supposed to cry. Don’t take it lightly.

Keep the designer’s hand invisible, and you may just create something that really moves someone. For me, I can think of no greater goal.

But what about IDEAS?

Stories are also excellent vehicles for ideas (aka “theme”), and at least according to English class, this is the nobler goal of stories (stopping at emotion means you’re relegated to the “just entertainment” category). And while I count it a very high honor to have stirred audience emotion, Strange Bird does have Something To Say (TM) with The Man From Beyond, and the core idea in our next production is so radical, it frightens me. We’re chasing after individual transformation, too. All lovely, important goals. But a purely-intellectual vehicle, however, really won’t get your ideas very far. Arguments from emotion? It’s time to admit, they work better. Move me first, and maybe my ideas will budge.

Room Escape Conference: Strange Bird’s Takeaways

My co-founder Cameron and I debated for too long whether we should attend Transworld’s Room Escape Conference. Considering we talked like a non-stop fireworks show for the twelve-hour drive home, plus meals and camping time, followed promptly by a three-hour production meeting, presenting concrete, actionable items…I’d say it was worth it.

Below are some of Strange Bird Immersive’s takeaways from the conference, from the talks we attended (or were a part of) to the games we played. Note that this list is NOT a summary of the main idea nor does it include ideas that we’ve already adopted. There were a lot of ideas presented that, frankly, were part of Strange Bird’s game-plan Day 1.

There was such a stir in the crowd over “Make your timer immersive” that Gratuitious Sets had to back-track and say, “At least try to blend-in your TV screen.” (The clock in The Man From Beyond.)

Instead, this list features something a bit more interesting—what Strange Bird learned. It’s either something that was new to us, or the rationale behind a design instinct we had, or “Holy crap! Somebody else came to the same conclusion! Maybe we’re onto something…” We’re talking higher-order revelations, the kind of things that can elevate your work from great to successful. (Note that we did not attend every talk, but specifically went to those we thought we stood to gain from, so this is again not intended to be comprehensive.)

If I’ve learned anything, it’s that escape room companies are co-petors, not competitors. If we all craft better experiences, we’ll make more enthusiasts. This post (heck, the whole blog) is my commitment to that.

Achieving #1 google ranking (Brad Kendall, Escape Assist)
  • Make sure all of your name and address listings are identical
  • List your category of business as “Tourist Attraction”
  • Register on Google, Yahoo, and Bing Places
  • Blog: Google rewards new content, hence why a blog is a good idea. To make the most of it, move it to your URL. (Did you notice that Immersology just relocated?) Posts should be minimum 500 words (LOL—got that covered!)
bigger, brighter, louder: HOW TO CREATE WATER COOLER MOMENTS WITHOUT BREAKING THE BANK (Skip Dylen, Wicked Escapes)
  • If you can make the prop big, MAKE IT BIG! 4 wheels with symbols you have to match up is fine, but when those wheels are three feet in diameter, it feels epic, important, heroic!
Big thing, showing here. (The Man From Beyond)
  • Big things in the middle of the room make the room feel larger.
  • Lighting: don’t light for coverage like a photographer. Light for drama—without of course going to the point where you frustrate players. Different colors can create shadow looks without actual shadow.
  • Sound has three categories: score, ambient, incidental. You should have all three.
    • Score: while traditional theatre rarely uses underscoring, all other media outlets do. At the right level and with the right taste, people won’t find it distracting, and it does lots of subconscious work.
    • Ambient: things around us make noise constantly. Bugs chirping, machines humming, dogs huffling, road noise, wind.
    • Incidental: sounds produced from discrete actions (aka PUZZLE FEEDBACK FX). Please to be having more of these!
Setting the scene: using story to enhance immersion (Summer Herrick, Locurio)
  • I loved this talk so much…
  • Story is what can make your room truly unique. There are a ton of similarly-themed escape rooms out there, and it’s almost impossible to make a truly original puzzle, but no two stories are ever alike. Story is memorable.
  • In addition to having story turns that the whole team experiences, be sure that each of these turns feature puzzles that engage the whole team. (I’d call this “bottlenecks are your besties,” but more on that later).
  • Make sets and props that reveal character. (The classic SHOW, DON’T TELL, which means stop with all the journals in escape rooms, please!)
Even with Madame Daphne out of the frame, you can easily imagine just what kind of person might step into it. (The Man From Beyond)
4 years of escape rooms: a data driven look (Lisa & David Spira, Room Escape Artist)
  • Read their data post
  • Locations opening peaked in Q3 2016
  • More companies are closing—but they consider that a sign of a maturing industry.
  • Inputs (how the lock works) are not and should never be puzzles. We’ve had this instinct since forever, but I’m glad to hear it reinforced. Whenever we see a team is stuck on how to work a lock, we are quick to hint them. Or, you know, we fix the lock permanently. Instance: we engraved an arrow on our briefcase lock, so everyone knows to slide the button instead of push it. Trouble with that lock instantly evaporated.
A good UI is a joy forever. (The Man From Beyond)
  • Ideally within the first 2 minutes, the team should experience a solve and its reward. 10 minutes in is way too damn long.
  • Design your lobby like you would your games.
It’s our time: How the escape room community will take the industry to the forefront OF entertainment (Mark Flint & rogers clayton, the escape game)
  • Learn from your mistakes. They didn’t drive this one home, but to me this meant: the best companies are not companies that don’t make mistakes; it’s that the best companies make certain they LEARN from them. A useful message for those of us working under the delusion that some day we won’t make mistakes anymore.
  • Their mission statement is “epic interactive experiences.” At one point, they shifted from “awesome” to “epic” as their guide-word.
  • They estimate that 5-10% of the US have played an escape room.
  • When they started requiring post-game reports of mistakes, the number of mistakes went down substantially. Strange Bird took detailed notes of the first 9 months of shows, but we retired the practice once the need for iteration declined. We’ll be reviving this practice in the new space, as I think it can 1) help our actors keep track of their performance and 2) help us identify things that are failing at an unusual rate—or could otherwise be re-designed to eliminate the potential for human error in the first place.
CASE STUDY: THE NEST (Jarrett Lantz & Jeff Leinenveder, Scout Expedition Co.)
  • The Nest offered a new structure for an immersive by bringing walking simulator games like Gone Home into the real world. Since it’s not a simulation, that term won’t work. I’m advocating for the term “explored space,” since it spells out the goal of the experience: to explore.
But…we need to have a name…in order to have higher order discourse… (Mean Girls)
  • Reality in your design changes everything.
  • The Nest hosted only two people at a time, in part because the bigger the group, the sillier people get. (That’s one of the weaknesses of The Man From Beyond and of the immersive-theatre-meets-escape-room genre overall).
  • Unlaminated paper can last MONTHS. (We’d say years.)
  • Audio tapes were 60-90 seconds long. I think it’s wise to keep audio short.
  • Only about 25% of the stuff needed to be reset in a precise place. The rest could go wherever. (Not a model I’d recommend for an escape room, given the danger of red herrings, but a good tip for immersive theatre)
  • People invest themselves more in non-present characters (think of the difference between a movie, where a character is handed to you, and a book, where you imagine all the details on your own). I’m not certain this principle is universal, as a live actor is extraordinarily compelling, but probably if Josie had been in a chair in The Nest delivering monologues, people would have been less invested.
  • Jarrett & Jeff said the metric for an immersive theatre ticket is $1 per minute. Probably a rule of thumb from the LA scene? We offer 45 minutes of immersive theatre, on top of a full escape room experience (Houston games typically run $30), putting The Man From Beyond at a $75 ticket. So yeah, at $38, we’re really under-priced (at least by LA standards), but the trick is not the person afterwards saying it’s worth every penny, but the person beforehand who’s persuaded it must be worth every penny.
FUTURE OF THE INDUSTRY DEBATE (lots of people, including me)
  • Much to my delight, everyone agreed games should be designed to be won.  Escape Games Canada studied this, running rooms with a 4% and a 70% escape rate—and surprise, surprise, guests who won their game came back at rates high enough to infer causality. People like winning. We should focus on delivering a fun experience, not an absurd challenge.
  • 5 minutes is a hard puzzle
  • There are a lot of zombie escape rooms out there. No, not zombie-themed! I mean owners who signed a personal guarantee on their lease (DON’T DO THAT!), aren’t making the big bucks they expected, want out, and are riding out the end of their 3 or 5 year lease without opening new games or up-keeping old ones. That’s bad.
  • Pay attention to when an escape room opened. If they opened in 2014 through early 2016, they’re probably successful because they were early adopters and have a ton of SEO and review momentum. Now there’s enough market saturation in most cities that you need to differentiate yourself—just to get any momentum at all. (This one was me.)
Start by showing pictures inside your rooms. It’ll be okay, I promise. There’s an ocean of difference between seeing and being there—that’s what immersives are all about. (The Man From Beyond)
  • Think about beginnings and endings. If you have a McGuffin, have a moment at the end of the game that allows players to use it. Give games climax and closure that goes beyond the game master bursting through the door—which, no matter how much I like the game master, shatters the experience. (This one was me, too. At least, I hope that’s what I said…)
How to create themed facilities and unified aesthetics (Andrew PReble, Escape my room)
  • Begin the onsite experience with a grand gesture (in their case, it’s the lobby).
  • Escape My Room had to back off some of their in-world branding in their marketing. It is indeed possible to be too immersive.
  • They do a complete guest walk-through from website to on-site to follow-up emails every 1-2 months, to ensure that everything is still flowing smoothly.
  • LEVEL-ONE SPOILER ABOUT THE LOBBY (Oh, how I love that there’s a spoiler about their lobby!)…Only about 50-70% of guests were picking up the phone. Since they added explicit instructions on the door, it’s more like 90%. For an experience designer interested in pushing boundaries, I hated hearing that, even with instructions, it’s not 100%. But it’s very hard to get any behavior at 100%.
Alternative lines of business (ariel rubin & juliana patel, Escape room in a box)
  • You really should sell more than just escape rooms, and they had a great list of scalable stuff, from selling take-home games in your lobby to partnering with museums and/or ClueKeeper (a crazy-cool app) to deliver large-scale puzzle adventures.
  • If you’re going to add on a puzzle/quest/interaction to an event like a wedding or party, KEEP IT SIMPLE STUPID. The “stupid” tag refers not to you, but to them. Because your “players” are people who did not explicitly opt-in to a puzzle experience. They’re also probably drunk.
  • Ariel and Juliana proposed partnering with immersive theatre companies to expand your offerings, which caused my jaw to drop. The LA scene must be even bigger than I imagined. Meanwhile, I’m in Jamestown, and it’s friggin’ winter. I’d say if you’re in LA, NYC, or London, you can expect to sell tickets just by adding the “immersive theatre” label, but anywhere else? Prepare to make your audience.
Deep Dive: immersion (mark mummie & matt charles, Gratuitous sets)
  • Check out their youtube channel
  • Organic spaces don’t have corners. I’m not a fan of the indoors-turned-outdoor, but if you must, that’s good advice.
  • Don’t just research the history of your story. Research related film and instead focus on fulfilling the cinematic expectations of your guests. People don’t want a real lab; they want the CSI lab they saw on TV.
Note the lack of realistic fluorescent lighting, for example. (CSI Miami)
  • The average escape room they build totals 600 sqft.
  • Someone else cares when the Phillips Head Screw was invented! My people!!
While patented in 1932, the Phillips Head Screw wasn’t widespread until WWII. (Handcrafted drawers circa 2016, The Man From Beyond)
Lessons from playing
  • The first escape room to open in a city sets the tone for every company that follows. The Escape Game is well-known as one of the best in the industry, with its polished lobby, epic sets, attention to detail, and consistent customer service. So guess what? Aspiring owners copied that example. The result is a high-quality escape room market. (Maybe with the audiences we’re making, Houston’s about to become an epicenter for immersive-theatre escape rooms? But I doubt it. We were far from first—#20, actually.)
Decipher for yourself if we had a totally miserable time or not in “The Blind Pig.” Note the polished lobby, the designed photo. We never hold up signs, but who could resist these?
  • As more rooms embrace tech-driven locks, I’m encountering more confusion in games, where I don’t know what I opened, if I opened anything at all, or worse, what I did that made that thing over there just open. Feedback on a padlock is clear. The feedback on a tech interaction needs to be clear, too, or it muddles the whole experience. We need positive feedback and negative feedback. Frankly, the industry needs to make player-responsive, fully-automated light and sound effects standard—which demands some wicked coding. (We’re toying with packaging up ours for sale. Email me if you’re interested).
  • As games get more ambitious, designers need to get more careful. There were stories of injuries circulating at the conference. No matter how fantastic your idea, prioritize safe interactions.
  • I caught a glimpse of the scenic-arms race in the Nashville area. Sets like WOW. But sets without soul fall flat. Puzzles and story and characters give a space soul.
  • Escape rooms cannot escape the host interaction. You need a theatre director to step in and finish your design, and that probably means you’ll do better if you hire actors, too (unless they’re Equity, I swear they’re not more expensive). I am tired of having hosts apologize to me for “all this make-believe stuff.” WHAT DO YOU THINK I BOUGHT A TICKET FOR??? A PUZZLE ROOM??
What I’d like more of…
  • METRICS. Want to convince me that XYZ is a must-do for my escape room? Talk to me about your sales, or at least run some metrics on how often XYZ gets mentioned in your reviews. Convince me you’re doing better business because of XYZ.
  • NUMBERS. Let’s talk sales. Let’s talk material costs. Let’s talk about paying for labor. Let’s talk about how many people are working other full-time jobs or have an independent source of income—and aren’t yet living on their escape room business. I’ll start: we run a totally different (but still strange) business that happily doesn’t need our full attention, and that is frankly how we make Strange Bird work.
  • BUSINESS PRACTICALS. It’s clear escape rooms are beginning to fail because, like theatre companies, creatives enter the scene to create, not to run a business. Those are distinct skills. Where was the talk on marketing escape rooms? Or managing growth? Wouldn’t you love a panel of people talking about Certificate of Occupancy battles and code requirements in their respective cities? That’d be entertaining AF.
  • PUZZLES. Puzzle design was strangely absent, given the fact that puzzles are the heart of the genre. Where’s the panel of enthusiasts talking about their favorite and most dreaded puzzle types? Panel of designers discussing open-path versus linear games? What makes a fun puzzle, anyway? The industry can’t possibly get better at puzzles if we’re so obsessed with spoilers that we can’t talk about them. It’s an art form—and a lot more consequential than what type of screws you use.
Ultimately, it’s not the size that counts, but how you use it.

When You’re the Star…

Given the most innovative thing about immersives, “Rule #2: The audience is active,” it’s tempting as an immersive writer to create stories about YOU, the audience. Film can’t do it. Fiction can’t do it very well (choose-your-own-adventures hardly made the big time). Theme parks maybe get the chance to explore second-person narratives, but the stories they tell tend to be simple. Immersives provide a more complex story-platform, with detailed worlds and an empowered audience doing things, making choices, even talking. The temptation is great to make the audience the Star in the cinematic world. Haven’t you always wanted to be the Star?

Most escape rooms do precisely that. Some immersive theatre projects have dabbled in it, too.

But does that pay off?

Case study: The Grand Paradise

I am a huge fan of the work of Third Rail Projects. Anytime they produce anything that I can’t see (I’m looking at you, Behind the City!) is a cause for mourning in my household. But I am about to be critical, something I don’t usually do in this blog, because one of their shows taught me a lesson in immersive writing.

Back in 2016, when The Grand Paradise announced that it was closing, Cameron and I made a special last-minute trip to NYC. I’ve recounted before that I had some bad luck that night—being grouped with a Talker, not getting either part of the coffin/bird sequence, which surely would have been a highlight for me (imagine missing the Tea Party in Then She Fell). But I left that show turned-off for a more fundamental reason than bad luck.

The show was about me.

The Grand Paradise transported you to a 1970s pleasure resort, brimming with cocktails, water tanks, and New Age-ism. People wearing very little greeted you with leis and knowing smiles. A straight-laced nuclear family appeared, but was quickly broken up by the resorts many temptations. There was also a creepy fountain of youth, too, but that’s about all the plot you need to know.

Poor straight-laced me, I mean, them. (The Grand Paradise)

When not in set dance numbers, the Resort characters spent their energies seducing me. They looked straight at me and told me I needed to change, or realize who I am, or set myself loose on the world, etc. etc. The show had two sides, Family versus Resort, and they wanted me as a member of the Resort. Seducing me was the heart of the experience. I remember in particular a map-making, fortune-telling sequence about my past, present, future. Then there was a meditation on how I use my time. And ropes as metaphors.

I was there to be transported, and yet all the monologues kept prompting me strangely enough to think about Strange Bird (my future ambitions). That’s nice, but unexpected. That’s not why I came here. The characters again and again kept pushing me into my head. That higher plane we aim for in the theatre experience—where the head shuts up and the heart takes over—was unreachable.

I like introspection. I have a solidly introspective moment in the tarot readings in The Man From Beyond, but introspection does not make a good story-experience. Third Rail always likes to ask personal history questions, and those usually allow you to make a stronger connection with the character you’re with, but in Grand Paradise the questions were pervasive, and they never looped back to the character who was asking them. I do think Third Rail designed the show to be about the audience, for the show to seduce us as equally as the family (our stand-ins) are seduced and set free.

I bucked against the role they wanted me to play the whole time. When I left, it was the first time I had no desire to return to a multi-pathed immersive. I didn’t have the sense that there was more story for me to uncover—and damn, did it make me uncomfortable.

Case study: Sweet & Lucky

The night before I visited The Grand Paradise, I had been to Third Rail Project’s antiques shop in Denver, Sweet & Lucky. This was a hard act to follow.

It opened with characters ushering us from an antique shop to an outdoor funeral. They handed out umbrellas, and some folks had to share—because it was pouring rain inside this warehouse. I stepped onto the astroturf. Who was dead? We sang a hymn badly. Slowly, characters peeled the congregation off in groups, and the story that would answer my burning question began. When we returned at the close of the show to the funeral, there was no rain—because our tears had taken its place.

This show had nothing to do with me—so it had everything to do with me. I watched a romance in its many stages, its ripples through time, how a life touches another life. There was even a scene where the couple had a devastating fight, and despite clues to the contrary, I left thinking they had separated permanently but was later convinced by friends afterwards that they had indeed made it up. (So that says something profound about how sensitive I am to conflict…). I can’t look at a tree or a robot or a glass dish the same way again.

Those who saw this profound production were indeed lucky (Sweet & Lucky)

Through specificity, we get at universality. A story with characters with distinct points of view and rich details resonated with me—they felt truly human, and so felt more like me. The details would be radically different, sure, but I could easily be the person in that coffin.

While actors looked at me, drew me in, even gave me light roles to play, I never felt self-conscious. I was wholly in my heart. I was feasting on them. Who I was didn’t matter. I was not the star—they were.  And that was a good thing.

pitfalls of second-person narratives

When the audience is the true “star,” that means they have the starring arc. They need to start in one place, pivot, make choices, face consequences, and end in a different place, fundamentally changed. That’s…not easy to do. If you insist on making the audience the star of the story, you can only address the audience in the most generic way possible. The number of rich personalities who have come through The Man From Beyond have taught me it’s always best to let them be them—and invest in interesting things happening around them.

By calling the audience to be the star, you’ll be manipulating them constantly along a designed arc, so that you will most likely trigger self-consciousness—the enemy.  People may think they want to be in the spotlight, but they react viscerally against it most of the time when you put them there. You may force them into a role that doesn’t suit them, or on the flip-side, not build a detailed arc at all. (If you want to do this, explore Odyssey Works, which tailors experiences successfully, but for only one person at a time). I’d like to see an immersive succeed at making me the star, but I haven’t seen it yet. Perhaps there are lessons from larping that I need to learn, which are much more emergent and flexible than immersives, but what I do know for sure is…

You must always have a character.

Characters HAVE POV

Grand Paradise was missing characters. I paused at the playbill on the door at the exit, but I honestly didn’t recognize any difference among the paradise characters. They all had the same point of view. I wasn’t convinced that there was any additional insights to be gleaned from the story. Whereas I met impactful characters in Sweet & Lucky—I even believe that one character was another character but older, a theory met with much acclaim by my friends. Now that’s interesting.

Characters have points of view, an opinion about what is happening that differs from the rest of the company. The plot proper should tease out character, prompting the person to show their true colors. This goes beyond the nonsense that actors make up, like what their characters like to eat for breakfast. I’m talking about what the writer shows in the story.

You can have a story without a separate character than the audience, but it’s not going to be particularly compelling. It’s going to be a choose-your-own-adventure, and those burnt out in the night for good reason. At the very least, you need a sidekick. And I’d wager that arcs are more successful when they’re fully in the writer’s hands and not in the audience’s heads. It’s easier to find yourself when you’re lost in somebody else’s world, if you will, then when someone insists on staring at you and asking you probing questions and urging you to change. Or worse—not having any character look at you at all.

What this means for Escape Rooms

Escape rooms often advertise YOU as the STAR. Very rarely does a game deliver the storied experience you’re promised on the website. Sometimes you’re given a role and sometimes you’ve just stumbled upon a rogue submarine, but it’s not very common for the arc to go beyond “in trouble” to “we’re saved!” If you’re given a role, it’s lampshading—no role-play is needed in the actual game.  It is the rare Heist that calls upon you to be sneaky in the slightest.

So while escape rooms may think they’re delivering a cinematic experience where you (finally!) get to play Indiana Jones, throwing challenges at you doesn’t really amount to much. Cinema is, after all, about story arcs. We like to see people change, and thereby learn about ourselves.

I’d like to see more escape rooms featuring supporting or starring characters. Even if you’re not interested in involving live actors, you can still have a character presence. Escape rooms have always compelled me because they scratched an unscratched itch of mine: as a young girl at a slumber party, I always wanted to rifle through my friend’s drawers, discover her drawings, her secrets, her handwriting, the album in her CD player, all the things she loves and perhaps find the voodoo doll devoted to all the things she hates. I wanted to know how another life is lived.

A bedroom worth exploring at Meow Wolf’s House of Eternal Return (Sante Fe)

I doubt I’m alone in that curiosity. Escape rooms should lean into that unfulfilled desire.

What is a space without a human presence? It’s meaningless, un-immersive, a game at best. But a space with a distinct human presence—logic, reason, passion, handwriting. That’s a space I want to explore, and maybe, just maybe, I’ll come out the other side a bit different.

Yes, I know: most escape rooms aren’t after the same sort of “audience transformation” that I seek. But if you want a truly memorable experience? The kind that makes super-fans? It’s time to start calling ourselves artists—and to start thinking about characters beyond the players.

Adapted versus Original Immersives

Big news hit the escape room community this week: Time Run announced their collaboration with BBC’s Sherlock in an all-new experience, The Game Is Now.

Meet your new game master. (Mark Gattis as Mycroft Holmes)

The news got me thinking again about the decision all storytellers make to adapt something existing or to compose something original.

Whether you’re excited or not by the Sherlock fusion, you have to admit: damn, this move is SMART. Here’s a look at why.

Advantages of Adaptation

In developing our immersive theatre escape rooms, Strange Bird has talked a lot about whether to adapt a work or to make something original. It’s a particularly interesting question for the immersive industry—a lot of shows and games are inspired by source material. This topic came up again in development as we started work on Show #2, so here’s my dispatch from those front lines. We boiled adaptation’s advantages down to three…

  1. Adaptations can potentially sell more tickets
  2. Adaptations give the audience grounding
  3. Adaptations give the writer creative parameters
1. financial benefits

We all ultimately want to sell our art, get rich quick, quit our day jobs. That’s not easy in this field. With such a wide-open frontier in the immersive industry, it’s hard to get any attention on your own. Your story is unknown, your company is unknown, hell, even your very genre confuses people when you try to explain it.

But if you create a show from an established brand, you immediately tap into an established fan base. Media and social media suddenly appear and drool. People who’ve never heard of immersive theatre or haven’t ventured into an escape room yet are now snatching up your tickets. Instance: in anticipation of demand, The Game Is Now will open with no fewer than FIVE COPIES of the game. That looks incredibly risky in any other context, but given the established fan base, it makes sense.

Even if you’re not a super-fan of the work, people tend to like things they’re familiar with over something totally new. New things carry risk. We are risk-averse. Risks sometimes pay off, but more often than not, they don’t. We all have favorite places to eat. While I could theoretically find a better or equal Thai restaurant in Houston, why risk the dollars, the calories, and the time on a new place, over the place I know is good? In the same way, we buy tickets for story-worlds we already know something about, rather than starting from ground zero.

It’s not entirely dissimilar to the sunk-cost fallacy.

Hollywood and Broadway have been onto this secret for a while now, from the Marvel Cinematic Universe to Sponge Bob: the Musical. Did anyone really want Ghost: the Musical? Perhaps not, but once it opened, it became a safe ticket for summer-time tourists. It was total crap, but lo, it even toured.

Haunting, in all the wrong ways. (Ghost: The Musical)

Taking up an established brand’s very tempting. But just how many works are there that can tap into a rabid fan base or inspire purchases on the “sunk cost fallacy” in entertainment? Unless you work some IP-magical-deal like Time Run did, not many.

INtellectual PropertY (IP) 101

This is a big, sticky area that I’m not an expert in and don’t want to be an expert in, but it’s worth addressing here. Essentially, in the United States, you cannot create within somebody else’s story-world, unless it is in the public domain, that is, published before 1923, or otherwise lapsed in copyright. (Good news: that horizon is about to, at long last, start moving again this year. We’re about to get works through…1924!)

There’s no easy path to acquire IP rights, and if you do connect with the right people, you’re likely in for some serious sticker shock. Only the very biggest of companies can really afford a deal. (See: Time Run, Escape Room Live, Punchdrunk (there’s a Dr. Who immersive in their past)).

You can maybe sneak in under “fair use,” which allows for parody of or commentary on a copyrighted work, but that’s ultimately an act of “crossing your fingers that you never get caught in the first place.” In which case, you better hope you never get big. You’ll almost certainly not have as good of a lawyer as the IP suing you.

There are many escape rooms based on IPs, licensed and unlicensed and hovering in that grey area, and they’re all trying to capitalize on the “established fan base” advantage, hoping a Harry-Potter-style game will be their market differentiator. IP invocations are happening less in the immersive theatre realm in comparison, where we see more shows based on Shakespeare and 19th-Century novelists. A baffling trend, until you realize it’s all about the rule above. Public domain? Fair game!

Nothing will satisfy public demand more than an immersive dinner production of James Joyce’s short story published in 1914. (Production of “The Dead: 1904” (2017) in New York City).

But I’d argue these adaptations are missing out on the big reason to adapt, which is the financial benefit. “The Dead” is easy to pick on—that’s super-obscure. Houdini is well-known, but I sincerely doubt rabid Houdini fans have made an impact on our bottom line. And let’s be honest: just how many more tickets is Sleep No More selling because of die-hard fans of Macbeth?

We have three avid Shakespearean practitioners on Strange Bird’s creative team, but even we’ve faced the truth that, while people would rather see Hamlet than Pericles, no one is going to an escape room because its billed as Hamlet-based.

2. Audience benefits

But Punchdrunk’s choice to adapt Macbeth has other advantages. It gives people an “in” on the world. Immersives use non-conventional story-telling techniques, and it’s truly bewildering the first time you encounter non-linear story-telling or second-person narratives or sandboxes where you have to choose your own path.

These stories…they don’t hold your hand like the stories we’re used to. They immerse you in the experience and dare you along the way (or at the end) to make sense of it all, if you can. It’s almost as if the story itself—what’s going on here—is the fundamental mystery, and it’s your goal through the experience to solve it. Immersives (even non-escape-room ones) are chock-full of AHA! moments.

Knowing Macbeth intimately helped me make fast sense of what I was seeing in Sleep No More. My very first scene of consequence was the interrogation scene. I quickly recognized Act 4, Scene 3—a brilliant back-and-forth between Malcolm and Macduff which, as a wanna-be-rhetorician, I’ve always loved. Here was that scene, cloaked in a violent dance in a closet, with all of its push and pull. And then…the tree! I laughed out loud, I could not have been more delighted. I was won. I wanted to join their forces. But without the background knowledge, everyone else must be like, “What’s with the Christmas trees?” It becomes a radically different experience if you don’t know the source material.

Then She Fell also uses a well-known work as the string inside their labyrinthine mirror-maze of refracted selves. I read Lewis Carroll’s books for the first time in preparation for this show, and I’m glad I did. It gave me the foundation to see the new thing they were doing with the characters. It’s not a straight adaptation at all, but Alice in Wonderland is unquestionably its spine. (And unlike Macbeth, I think Alice is a public-domain story-world that may actually sell some tickets. See also: Les Enfant Terribles’ Alice’s Adventures Underground. Just…don’t get too close to Disney’s aesthetic choices).

The blue skirt is pushing it. (Then She Fell)

Adaptations can fast-track the audience into engaging with the immersive world. But using an established work as audience hooks does carry risk: you risk leaving behind anyone who hasn’t read it or seen it. We all want the barrier-of-entry for our shows to be as low as possible, and that includes not requiring research ahead of time to get the most out of it.

Basically, you risk becoming fan service. And yeah, Sleep No More really kinda is fan service to Shakespeare nerds. Ugh. I don’t like that. Does it go too far?

More to the point: can we really safely assume an audience is familiar with the details of Hamlet? Yeah, no. Maybe if I were producing in England…maybe.

3. creative benefits

Perhaps the most seductive benefit of adaptation is the on-ramp it gives creators, and I think that’s really what’s behind immersives of The Idiot and “The Dead.” I love limitations. It sparks my creativity. To quote Robert McKee, as he pleads for screenwriters to do research in his phenomenal book Story:

“The principle of Creative Limitation calls for freedom within a circle of obstacles. Talent is like a muscle: without something to push against, it atrophies. So we deliberately put rocks in our path, barriers that inspire.”

Couldn’t agree more. Saying “I want to do something totally original!” more or less means infinite options. Saying “I want to create an escape room based on Hamlet!” gives me a cast of characters, major and minor conflicts, and even suggests sets, if not a particular aesthetic (Hamlet is usually medieval gloom in the public imagination, so why not lean into that).

We’re already working in a wacky, wide-open genre, where the very structure of engagement is up for grabs. Wouldn’t it be nice to have some boundaries? Source materials give us that.

The Man From Beyond, while by no measure an adaptation, has deep roots in the true story of Harry Houdini. He suggested a conflict to us, gave us an aesthetic, inspired puzzles (one’s even a historic puzzle, directly lifted from his magic), and even gave us historical films we could play in our show. I read a ton. Watched the movies. Spent days devouring the blog Wild About Harry.

After her husband’s death, Bess Houdini performed magic, supported young magicians, and kept his legacy alive.

The details…so many rich details, all at our disposal. We knocked out the writing-designing of that game in some 2-3 months. That’s not a coincidence.

Our second show, however, is not going to be “inspired by” anything extant—neither fictional nor historical characters. Which is not to say that there isn’t lots of research to do! I’ve been doing my research, Mr. McKee! But I can say with certainty that the writing process is more challenging. It was not completed in two months. All those rich details we got from Houdini? They’re now up to us to make up.

ADVANTAGES of original work

Which brings us to the other side of things: original stories. Note that original work is not in any way inherently superior to adaptations. They may be harder, but that doesn’t make them better. I think we should have both, and both are capable of magnificent and totally crappy things.

The main benefit of creating something original is that it can speak more directly to the moment. It can go anywhere, do anything, be about anyone. Creators can say directly what it is they want to say—rather than twisting Hamlet into some cautionary tale of fascism, or making Albee’s Who’s Afraid of Virgina Woolf suddenly about racism.

If all we’re doing is re-mounting old stories, we’re stuck as a culture. We won’t have any stories of historically marginalized groups as protagonists, heroes, anti-heroes. There may be only seven plots, but the details matter. A LOT. Times change, and we require new stories to understand ourselves as we are and to unlock the frontiers of what we can yet become.

But they are harder. In immersives in particular, original stories will need to work harder to tell the tale—there’s no “string” in the chaos for your audience to follow. You’ll need to set-up and then deliver “AHA!” moments on your own. The audience has no preconceived investment in any of the characters, so you’re building their emotions from the ground up. Extra care must be taken.

And dammit, there are NO FINANCIAL BENEFITS to original work. NONE. Except, I suppose, not having to give the BBC a percentage.

Escape Rooms Will Save the World!

Strange Bird has been receiving a lot of love lately from the escape room community, having recently won Room Escape Artist’s 2017 Golden Lock-in and Partly Wicked’s 2017 Room of the Year. I think it’s high-time I reciprocate that love with a true escape-room-enthusiast post.

Escape rooms could save the world. I mean that. Each time I play or observe a team playing, I sense a powerful force for good at work. Escape rooms present a radically new learning environment that has the potential to train us to become smarter, faster, more open, more complete human beings. And they’re hella fun, too—which every teacher knows reinforces learning. Win-win.

Here are some ways that playing escape rooms has super-powered me.

come together

Most job environments require working collaboratively. As I’ve learned too well, the bigger the thing, the more people are needed to get it done. That means communicating clearly, supporting each other, saying “no” firmly but kindly when something isn’t working (and not taking that “no” personally), keeping track of each other’s progress, and ultimately committing to the final glory being ours, not mine. We’re talking high-level, interpersonal skills here.

School does a dreadful job of preparing us for teamwork, as students fall into the roles of slackers slacking and feverish Hermiones doing all the work for the essential “A.” Active entertainment doesn’t help much either—in board games and bowling, usually you’re competing against each other for solo glory. And no one but the oddest duck competes in team sports outside the school years.

But an escape room is an accessible team sport. One does not win an escape room alone. Every member contributes. Even if you don’t get a big “Hero Moment,” you probably made more than one connection that moved your team forward. Just working a lock correctly is a big step!

Super-Hero Moment if you know how to operate one of these. (Hint: though it may look like a padlock, it is NOT a padlock.)

As long as you’re engaged, talking, and listening, you’re contributing. The teams that fail The Man From Beyond fail to talk (or listen) to each other. They’re trying to play the game solo, and that doesn’t work. And just how often in life does drama ensue because we failed to talk to each other? Play enough escape rooms, and you’ll soon think communication and teamwork are the default modes for success. Which (pro-tip) they are.

I’ve ALWAYS RELIED On The smartness of strangers

“Public ticket” escape rooms, popular in the US, sometimes bring groups of strangers together in the same game. While most people prefer to play with friends, we see a lot of people come through our doors who have only 1 friend cool enough to join them for a séance-themed escape room, so they end up being locked in the room with some strangers. That sounds horrifying.

Turns out it’s not. When people have something to do, and they really want to see it done, the awkwardness melts away. You’re on the same team—and it shows. Friend groups divide up. High fives ensue. You may not know their names, but that’s not really what matters, is it? As a game master, I’ve noticed that stranger bookings tend to be stronger teams: they’re much more likely to come with different backgrounds and life experiences, and so a wider gamut of skills are at the team’s disposal. Granted, it’s not rainbows 100% of the time, but I’m happy to say it is rainbows about 95% of the time. (At least in our game—ours is not one of the frustrating types).

I know it sounds cheesy, but I always leave mixed-company escape rooms with a stronger sense that I can work with anyone, that what we have in common is far greater than what we don’t, and that, as Muppets Take Manhattan puts it, “peoples is peoples.”

Extraordinarily wise.

Kind of a big deal in a day-and-age where people supposedly won’t share a meal with those of an opposite political bent.

looking is not seeing (spoiler level 1)

The hardest puzzle in our game requires noticing the thing that’s been there the whole time—it actually comes up a lot in escape rooms. I know for a fact that if we took “the thing” and hid it in a drawer, every team would pay attention to it stat. That’s because we filter out things in our given environment all the time. We have limited bandwidth. Thanks to evolution, we only pay attention to the things that matter—threats, rewards—and the rest can just disappear from view.

But this is not always an advantage. Sometimes my focus is too narrow. Like a horse with blinders, I don’t see the whole system. How often have I tried to work around an object in the way, rather than stopping and moving it out of the way? I have always been especially guilty of environmental blindness (“Has that building always been there???”), and that habit can hold me back from making key discoveries. Escape rooms have me seeing the wider world a lot more, and this skill not only benefits the practicals of my life, but the poetry as well.

Sometimes I catch a player without a puzzle pacing around the room. There are still puzzles all over the place, if only he would see them. But looking is not seeing, and one does not see with one’s feet. Seeing requires a deliberate act.

power over your environment (spoiler level 1)

Arguably my favorite moment in the Man From Beyond doesn’t involve a puzzle “aha!” nor an actor-player interaction. There’s an item in the room that players activate. It repeats. It’s up to the players to decide if they still need the information or if they can de-activate it. De-activation requires: 1) noticing it; 2) realizing it’s annoying; 3) confirming that your team doesn’t need the information any more; 4) taking the steps to de-activate it. It sounds ridiculous, I know, but ultimately these steps culminate in asserting your power over your environment. You CAN change the world.

This ain’t no “solve.” This is a super-power. If we can really see things, the next step is we can improve things. Instance: why not turn off that TV nobody’s watching at the restaurant? And that’s just the beginning of the revolution, my friends.

Since when did every restaurant become a sports bar?

And yet, about 40% of teams require the game master to deactivate it (we have a lot of redundancy in our control room). They just don’t notice it, or they fail to realize they have a say in their environment. It’s like subconsciously they have hunkered down and accepted their fate of this item repeating endlessly, and it takes a conscious, powerful leader—the game master—to put them out of their misery. Not cool.

Power to the peoples.

you can’t give up

Escape rooms are tough. The vast majority of them require 100% completion of the puzzles to earn the “win” condition. When you get stuck in an escape room, you can’t rage quit. You can’t procrastinate. Someone in that room will eventually need to solve it, so you might as well roll up your sleeves and go at it again—don’t just walk away! In fact, now is the perfect time to call in a teammate who might see things differently. If you don’t get it, share it. Tell them what you know and what you don’t. After all, the most satisfying problems aren’t the easy ones to solve.

Double-check your work

We all have these stupid shackles called EGOS. Egos stop us short of becoming our better selves. We don’t want to improve, we don’t want to change, and we do NOT want to be wrong. Yet we are wrong all the freakin’ time.

That’s okay. Escape rooms taught me that. I can’t tell you how many dumb things I’ve done in an escape room—overseen something obvious, dropped the ball, messed up the math, worked the lock all wrong—and I’m not necessarily getting any better. Thankfully, someone usually corrects me in time. In fact, that’s what it means to be a team: we’ve got each other’s backs. Nowadays, if I suspect something should work when it doesn’t in an escape room, I double-check my work. Ego be damned: maybe I got it wrong. If that still fails, I introduce a new person to the problem to make sure it really and truly doesn’t work. Double-checking your work consistently will not only win you more escape rooms, it’ll get you in the habit of correcting mistakes and collaborating with others to make the Thing the best it can be.

Yeah…this used to be me. Despite appearances, it wasn’t a time-saving approach.
EMBODIMENT

Escape rooms, like other forms of immersive entertainment, give us our bodies back. Too often we chain ourselves to chairs to stare at screens—we might as well be those brains in vats. But escape rooms don’t come with seats. You’ll need your hands, feet, and knees to find the clues. If you’re lucky, the kind of puzzles will even engage your body, and you’ll find yourself running around, lifting, kneeling, twisting on tip-toe to solve a challenge. I think embodiment is why I love escape rooms but don’t dig puzzle hunts (whether at home or at a bar). The tactile experience adds immeasurable value.

I recently spent the perfect 24 hours in the NYC area: 5 Wits West Nyack, an immersive audio tour in Central Park (Her Long Black Hair), Komnata Quest’s Maze of Hakaina, Paradiso’s Memory Room, and my eighth visit to the McKittrick Hotel.

I did not want to yield my scroll quiver (Komnata Quest)

In that short period, I had never felt so deliciously alive, so present in my physical form. I felt…whole. Like a lion. Like I had just annihilated Cartesian dualism. I think this is the way I was meant to feel. But it was foreign. Maybe the last time was on the playground…? Hey! How come adults don’t have playgrounds??? Maybe that’s what immersive design should be about….

save the world? Really?

Okay, yeah, I’m being a bit optimistic. An average escape room doesn’t train people to do more than indiscriminately yell every number combination they can derive from the room. What’s worse: you’re often rewarded for guessing. That’s…not a habit that’s going to save the world.

But if more escape room designers take the guessing out of the game and focus on logical, rewarding design, then every player will walk away feeling stronger, smarter, more eager to work together, more ready to take on the world.

And the world needs taking on. (Good thing I’ve packed my scroll quiver.)

The Situated Self: Immersive Theatre’s Gift

Dedicated to my sister who wanted me to explore the recurrence of the word gift in this blog, and my father, who told me over the phone to write this theory down!

With the close of the gift-giving season, I’ve been reflecting about the greatest gift I’ve ever received. Immersive theatre gave me something, something extraordinary, that goes beyond creative purpose and a career in the arts (both tremendous gifts). It gave me myself.

By which I do not mean I “discovered my true self.” We are always talking as if the truth is buried, and if we just have the right archeological tools mixed with the right tenacity (or the right therapist), we can uncover the True Self. The True Self has always been there, since birth, or at least since childhood, and it is our lifelong task to Know Thyself.

That is not what I mean. I mean that immersive theatre taught me that my identity is fluid, able to flex to given circumstances. It taught me that the “I” I call myself is much more expansive than I ever imagined.

The self: mesmerizing, horrifying, fluid.
Western notions of fixed identity

I cannot lay claim to intimate knowledge of Eastern traditions, but in the Western culture I consume, we think in terms of the True Self. Whether at birth or in the crucible of childhood, we supposedly solidify our identity early—and do not deviate from it. Children may learn and play, but adults are certainly set. Think about stories from your childhood that your mother likes to tell, and how they bespeak your present-day personality, crystal-clear even at a tender age. Adults are simply not expected to change much—that’s why marriages can supposedly work.

But marriages don’t always work, do they? Hmm…

We take quizzes online to uncover the True Self, want to know which Hogwarts house we’d be sorted into, exchange our Myers-Briggs personality types with friends, so we can better understand each other. I even buy into the Five Love Languages thing. Mine are, surprise-surprise, determined by the love languages my parents expressed to me as a child.

There are probably kernels of truth in this theory of the self, but like most theories, we’ve taken it way too far.

For one, it’s overwhelmingly fatalistic. There’s not much room for free will here. You chose your career because of who you are. You chose your partner because of who you are. You have kids because you couldn’t choose otherwise—it’s who you are. When really, aren’t we just making it all up as we go along?

Someone very dear to me once transitioned from introvert to extrovert. Verifiable Myers-Briggs reversal and everything. Everyone was shocked. We didn’t think a change like that was possible. Suddenly we were dealing with a whole new person, with different desires and needs.

But this shouldn’t be shocking. People change—yes, even as adults. Our identity is not ordained or gifted to us by a Creator. We craft our own identities on a daily basis, in our situations and our choices within them. I call this “the situated self.”

IDENTITY as what you do

At those awful, theoretical cocktail parties where strangers for some reason gather together, we ask and anticipate one simple question: “What do you do?”

That’s a very interesting question. It suggests that identity comes from doing, from the actions we take. But that’s not really what we’re asking. We really mean, “What’s your job?”—a more boring question. The answer to that question supposedly encapsulates identity, gives the querent a succinct portrait of the stranger. Additional follow-up questions include, “Are you married? What does your partner do? Do you have any kids?” And maybe, if you’re lucky, we get to, “What do you do for fun?” These questions cover how you spend your time. They get to “the point” fairly quickly. What role do you play?

Your life situation molds your identity. Being and doing are intertwined—that I agree with. We experience existential crisis whenever we lose a job, divorce, etc., in part because our identity is tied up in our situation. The situation is changed, and so identity must change. Now that most people don’t stay with one job for 30 years, we’re beginning to open up to the notion that people can indeed do many things and so can be many things.

IMMERSIVE Theatre’s NOTION OF FLUID IDENTITY

In traditional theatre, the audience does nothing. They are not active, they are not present to the performers. It is rare for audiences to leave traditional theatre with an expanded sense of self. That’s not what it’s designed to do.

Enter an immersive theatre piece or an escape room, and you—body and all—find yourself in a radically different situation, a place and circumstance you’ve never encountered before or dreamed possible. Whether you’re cast in a specific role as an Egyptian archeologist or just given a task to perform, you are role-playing. You’re doing new things and so try on a new identity.

Yes, it’s make-believe. But that doesn’t make it any less real.

Humans are ultimately conservative. We like life to be predictable, each day to follow a structure similar to the last. We don’t like shifting situations, we don’t want to change our identity. No one would ever elect to change careers every year. But for us to do out-of-the-ordinary things requires encountering an inciting event from which we must take action. The old way of doing things just won’t work anymore in the new circumstances. Something must be done, and we must step up to the plate.

That, my friends, is participating in a story. Stories require conflict, but we eschew conflict in life. Immersive entertainment creates a safe space for us to encounter an inciting event and so take extraordinary action and become extraordinary people. Nothing is at risk here, but the reward is very real.

In escape rooms and immersive theatre, I have: lied to an Alzheimer’s patient, embarrassed a naked man when his lover asked me to, drunk glitter Champagne, stepped on a friend’s foot without even noticing, pushed strangers out of my way, french-kissed a stranger, stacked a deck in a casino, reunited lovers, summoned a ghost, sung to whales, translated binary, kept secrets, squeezed through cell bars, jumped through a window, flown up and down four stories of stairs as fast as the man I was following.

This is me. These are actions I am capable of—in the right situation. I carry all of this knowledge with me now. And sometimes I like to fly up stairs in parking garages, just to check my current capabilities.

And I’m no runner. But I guess, in the right situation, I am.

Some of these actions I’m proud of, some I’m ashamed of, all of it I find surprising. Radical departures from my usual narrative of “who I am.” It’s empowering. And it’s in my body as a true memory—I was there. This is what I did.

This is the gift of immersive theatre: to call an audience to action inside of imaginary circumstances. It awakes us from our slumbering adult selves and invites us to play, to explore new identities, like children or actors do, and potentially, to take a new identity home. Talk about a souvenir.

Quality immersive theatre transports the audience into an easy-to-believe world, but falls short of requiring them to lead the story, as children or larpers do so easily, so un-self-consciously. That’s a good thing. It makes this kind of play accessible. The circumstance is all there for you. All you have to do is act. Go on, try on somebody else tonight. This could be you!

A blank slate.

And it is you. When an immersive experience is well-designed, I leave with a strong sense that I can be anyone, do anything. I can choose my identity.

And that’s one hell of a gift.

On Reviews and Hosting Reviewers

Strange Bird Immersive has been lucky in our press. We recently had the immense pleasure of hosting Room Escape Artist, and we’ve even lured Houston’s local theatre critics to come out and PLAY a play, you know, instead of just sitting there.

Read the reviews…

Room Escape Artist: “an experience that realized what I’ve hoped to see from the escape room medium.”

Partly Wicked: “the single most memorable escape room I have ever seen.”

Houston Press: “superbly unique… meticulously conceived.”

Houston Theatre Awards 2017: Winner of Best Risk

THE CRITIC IS COMING…

Hosting critics in an immersive is radically unlike hosting critics in traditional theatre. Here are some tips I’ve learned along the way on how to make the most of it.

Schedule wisely. If you’re in an ongoing production, give your show at least 2 months for testing and iteration, so it can settle into its best form before the critic comes. This is true for immersives, but it’s especially true for escape rooms. The show we ran in January is not the show we have now: the puzzles are smoother, the tech is debugged, the actors can handle every interaction. Be patient, and it’ll pay off. If you’re running a short-lived show, try to dissuade critics from opening night/weekend, at least.

Clean. Your critic will be inside the world and potentially free to explore. You do not want to be called out for dust bunnies.

No last-minute changes. As we’ve learned the hard way, a very small change can create new bugs, new audience behaviors you didn’t anticipate. We always try to run a mock-show in real-time whenever we make any technical changes, but physical changes can only be tested with fresh, new minds—a lot of them. What may look like an innocent dogtag to you may be somebody else’s slotted screwdriver.

”Guys, look! I found a hammer!”

You may want to perfect things for a critic, but don’t do it the day before, or even a week before. You want to deliver a vetted show.

Conquer self-consciousness. Actors get pretty revved up (usually for the worse) when they know a critic is in the house, but they never have to face that stone-cold gaze. Here? Neither of you gets to stay anonymous. That’s scary. A theatre critic is likely to freak, too, because they’re used to the armor that anonymity gives them.

If I had to guess, they probably didn’t become critics out of an intense love of actor eye-contact.

Immersive work is intimate, it’s close-up, it’s scary. There’s no place for them to hide what they’re thinking: the actor will see it on their very faces. Be ready for both parties to feel even more self-conscious than usual. Hopefully your immersive is already designed to limit feelings of self-consciousness, but be ready to conquer this demon more than usual. Don’t give the critic any more attention than anyone else present. Your Meisner gut may even tell you to back-off from them.

No “red carpet” treatment. You want to be on your A-game, but you don’t want to be on your “suck-up” game. They will notice. The critic is here to experience the same show the public would experience. Otherwise, what use is their review? If you have any special moments or one-on-ones, don’t default to selecting the critic unless you’ve received the usual positive signals from them that you always look for when singling out audience members. Bad one-on-one selections lead to bad one-on-ones, period.

Be professional. Take criticism graciously. Take praise graciously. To be reviewed at all is a privilege not every artist gets. Because of the intimacy, you may feel like you have a relationship now. You don’t. If the critic wants to be friendly afterwards, follow their lead—don’t be the initiator in the relationship. A lot of critics prefer to duck out and never see you again, even if they loved it.

Everyone’s a critic. The only publicity in this business that’s worthwhile is word of mouth. Every guest who crosses your threshold could potentially rave (or rant) to their friends—or on Facebook, Twitter, Yelp, or TripAdvisor. Every guest is someone worth winning, so make the most of every show and make the red carpet standard.

Which really means you’ll be doing a lot of cleaning.

The Safety Rant (with bonus waiver rant)

Two weeks ago, the Everything Immersive community was up in arms over a very serious safety infraction that resulted in injury to audience members and could have resulted in death. We were all understandably shaken by it.

  • No Proscenium reports about the incident here.
  • A harrowing first-hand account of what happened is here.
  • No Proscenium also talks about safety with leaders in the immersive haunt genre in their recent podcast (starting about 22:20) here.
    Too long, didn’t listen: if you’re not an expert in the field of carpentry or aerial hi-jinks or waterboarding or what-have-you, consult with someone who is an expert to make sure your intended use in the show is as safe as possible. Also, TAKE THE TIME TO BUILD YOUR IMMERSIVE RIGHT. These things do not go up in a couple of months. Only sloppy and unsafe shows go up that quickly.

Since Immersology serves as a platform for the practice of immersive theatre—the big picture, if you will—I feel a need to weigh-in officially on the issue of safety, something we cannot take for granted in this genre.

Immersive designers: your audience is active. They may behave unpredictably. Your behavior to them is also unpredictable. You’re probably planning to do unusual and surprising things to them—that’s why this is fun. For fuck’s sake, make it safe. Really, really safe.  That includes, but is not limited to…

  • No lifting, overturning, or throwing of furniture or other heavy objects
  • Creating clear safe spaces for the audience during vigorous action sequences
  • No audience-navigation in complete darkness
  • Poorly-lit stairs or other uneven surfaces feature glow-tape
No, this does not break your immersion.
  • First aid kits and fire extinguishers on-site (and every company member knows where they are)
  • No one locked in or locked up (handcuffs) without a user-operated safety release
  • All lighting instruments safety-cabled
  • Emergency lighting in case of power outage
  • Limited use of glass, and if there’s glass in the space, that space is monitored
  • No unfinished wood
I really don’t need to be immersed in splinters. Sand it, stain it, seal it FFS.
  • Clear rules of engagement for the audience
  • Proper advance warning for potentially awful stuff inside the show—whether that’s a strawberry cocktail (I’m allergic), forced enclosure in tight spaces, crawling, spanking, simulated drowning, etc.

These are the basics—and they apply to escape rooms, too, who in my experience are the more egregious violators of the above.

But there’s still a lot left off that list that we can do. Design “X” with an eye on that 0.01% chance that “X” fails catastrophically. If you plan to run a lot, you just might see that 0.01% come due. See what you can do to prevent that from ever happening.

But even with the smartest designers in the world, stuff can still go wrong. That’s where your well-trained actors can step in.

Calling Hold

Your actors are the enforcers of the rules and the guardians of the show. But they’re also committed to not breaking character, and they may want to carry on when something goes wrong. Break them of that instinct. Train them to call HOLD whenever they want to.

As creators, we think of HOLD as the worst thing possible, the nuclear option, the apocalyptic experience that breaks the magic. But I’ve been on the audience side of a very long hold once, and we didn’t care. We loved the show enough to wait in silence. I’ve also been on the actor side of a few holds, as escape rooms are rather notorious for something small but essential bringing the entire game to a halt. Really: your audience does not care. They’ll jump back in the moment you release them. In fact, they’ll recognize that you’re giving them the best service possible by addressing the problem, instead of letting the problem fester.

Get the whole cast comfortable with HOLD. Have a procedure for HOLD. Especially if a safety concern occurs, call HOLD.

Establishing safe space

Violent or dance-based immersives need to consider how they will train their audience to get out of the way—and stay out of the way. Third Rail Projects sits you in chairs, or they crawl up on set pieces you’re clearly not meant to access. The space of the McKittrick also has quality safe spaces: think of the step along the wall in the speakeasy during Banquo’s murder or the platform for spectators during the door dance. When it matters most, the actors and black masks make it quite clear that you are not to leave this space. Only an idiot would leave these spaces—although I’m sure someone has.

Black Masks

The cast of Sleep No More do an excellent job of crowd control and establishing spaces for their work, but it’s the Black Masks who really get the safety job done. They’re always there when it gets dicey: Lady Macduff’s murder, the prophecy rave, the banquet table you can’t join, the box you can’t crawl into.

If you’re building a sandbox show, consider if you need a few black masks to ensure safety both for audience and for actors. (They’re also essential to show-function: I definitely saw a black mask deliver Macbeth his missing pants once. Someone really wanted his pants that night).

Disney Keys

Ricky Brigante of Inside the Magic taught me on FB about the Disney Parks tiered-value system, known as the four keys. I think it expresses succinctly how actors should behave in immersives, and Strange Bird Immersive has since adopted the policy.

Not exactly the poster I’m hanging backstage, but you get the idea.

Here’s what I put in our actor code of conduct…

#1 – Safety. Safety must be the priority in every decision we make and must never be sacrificed for another key. Address directly any audience member’s safety concern, and if a safety issues arises, call HOLD until the issue is resolved.

#2 – Courtesy. Never forget that the audience is a paying customer, and you are performing a guest-service role. Stay respectful. When in conflict, courtesy should trump your character’s response (i.e. Do NOT get in a yelling match with an audience member, even if that’s “what your character would do”).

#3 – Show. Serve the story and play your character as much as you can—this is what they paid to be a part of. Do your absolute best not to break the world.

#4 – Efficiency. Try to keep on schedule. Use your time and resources wisely to maximize every guest’s experience.

Audience responsibility

But audience safety is not only up to the designers and actors. It is ultimately up to YOU, the audience member.

Yes, YOU are responsible for your safety, too.

I know you want to tail that actor, I know you want a hero moment, I know you’ll do anything to maximize your experience, but please, BE AWARE OF YOUR BODY.

That includes, but is not limited to…

  • Not launching your body in the path of an actor
  • Not launching your body in the path of an audience member
  • Not getting in the actor’s face (we’re human, after all, and don’t know you)
  • Generally being respectful of the actors. If you’re unsure how they want you to interact with them, default to passive-mode until they signal otherwise
  • Watching from a safe position or space
  • No lifting, overturning, or throwing of furniture or any other objects (FYI no escape room tapes a key to the back of a very heavy desk)
  • Taking care on stairs
  • Accepting your physical limits and not pushing yourself to a breaking point
  • Being ready to say NO anytime you don’t want to do something

You are the person who is in ultimate control of your safety. Please don’t “give yourself up” to these experiences so much that you never ask, “Am I safe doing this?”

Especially in the wild west of this new genre, you may enter an immersive space where the designers have NOT done any of the above. Be aware. Take care. And remember that you can always NOPE the fuck out of there.

Waiver 101

DISCLAIMER: the following is non-professional legal advice. This is the result of my personal research. Nothing can replace consulting a real contract lawyer. And FFS, stop copying the waivers of your peers.

Waivers: you’re probably doing it wrong. If you really want it to hold up in court, you need to give the plaintiff absolutely ZERO excuses for why they retained the right to sue you despite having signed your waiver.

Here’s how to do a proper waiver…

  1. Keep it as short as possible, so people will read it. If I have to scroll on the iPad, it’s too long. Bullet point the assumed risks in the experience and state that I waive your liability. That’s all you need.
  2. Keep it as clear as possible, so people understand it.  That means no legalese.
  3. Provide one waiver per person. If there’s any sort of “line” at the waiver stations, then there’s social pressure to sign it without reading it. (That pretty much means if you’re doing iPad waivers, you need an iPad for every single person who arrives at a given time. Not very feasible). No “one waiver per team” on a clipboard that gets passed around, either.
  4. In the state of Texas, no waiver for anyone under the age of 18, whether signed by a guardian or not, will hold up in court. Just FYI. That’s a good reason to have that age limit.

But ultimately, waivers are not about that day in court. They are about preventing that day in court. I think they are an important step in the immersive process: they create a transitional moment for the audience to pause, realize that they’re about to start behaving very differently, and acknowledge that they will face certain risks. It’s that reminder that YOU are ultimately responsible for YOUR safety.

I’m sure we could all use that reminder before Sleep No More. WHERE THE HELL IS THEIR WAIVER???

What about actor safety?

I’ve only talked about audience safety so far, but actor safety is an even harder issue.

Read this WSJ report, if you haven’t already:

“Audience Behavior Makes Immersive Theatre Highly Unpredictable” (Dec 2016) (follow this FB link to get around their paywall)

It’s important to keep some perspective here. After some 140+ shows, I have not one story fit for this article of an audience member who crossed the line. But we are talking about that 0.01% chance, and it never hurts to be prepared.

Good news is the experience does filter out the craziest of the public via paid tickets. People don’t usually drop $40-200 just to molest actors. But sometimes it was the friend’s idea to go, and you end up with an audience member who wants to break the world and so poses a risk to your actors.

Plan for that risk. That includes, but is not limited to…

  • Designing experiences that don’t prompt seriously inappropriate behaviors (care in particular should be taken with 1-on-1s)
  • Hiring actors who know how to handle themselves and have the instinct to stand their ground or fly, rather than fight back
  • Training actors in HOLD and other audience-control tactics
  • Having doors for 1-on-1s that can lock out audiences outside but never lock in those inside
  • Establishing escape routes when an interaction goes south
  • Establishing a safe-word to use if an actor needs assistance of a company member

Again, Black Masks can provide crucial assistance, as they can protect actors and audience alike. (The trouble is, of course, paying for your glorified security team.)

None of these are perfect remedies, however. We won’t have a perfectly safe immersive until all the world agrees that we be respectful of each other when we interact, whether inside an imaginary world or not.

THe Stakes

Please, please don’t forget about safety. All we need is one negligent audience member inside one negligent show to bring the entire genre crashing down.

Meditations on Relevance

As everyone knows too well, the city of Houston (and its many neighbors—Fort Bend and Baytown and Port Arthur and Beaumont and…) suffered catastrophic damage from the floods of Hurricane Harvey. The extent of the tragedy is impossible to fathom. People died. Many others lost everything they own, with no quick-fix in sight.

Meanwhile, I’m supposed to go back to business.

The Strange Bird studio faced not one leak, and our creative team suffered no damages either. We cancelled performances, but managed to reschedule all groups but one. Unlike other theatre companies who have a tragically short window of performances to recoup costs, Strange Bird can lose a weekend or two, and be okay. We’ll be okay.

But in the meantime, I’m supposed to go back to business…? Let’s put aside the “survivor’s guilt” we were all feeling, just for being lucky enough to be able to go back to business. There was something even greater unsettling me. It felt silly to turn my energy to entertainment, when that’s so very low on the list of needs right now. Worse: it’s a show about death and STUFF. Like, you know, all that stuff you accumulate in life that countless people just lost? And then there’s my tarot readings, “The Tower” card that reminds us, “We are always subject to higher forces.” Could I handle that fortune showing up for someone? Is The Man From Beyond really what my city needs right now?

A Harvey tarot spread: an act of God/Nature; seeking refuge; heartbreak.

I had a crisis of faith.

I talked about scaling things back. Removing certain tarot cards from my deck. Cutting a few key lines in a few key places. Emphasizing the hard themes less, and trying to play up the fun more. In other words, fundamentally changing our story.

Then Cameron, my husband, co-artistic director, sometimes co-star, and general favorite human being, said, “Well, do you want to be new Disney or old Disney?”

I knew what he meant. Did I want to sanitize my world, present an escapist reality scrubbed of its evils and painted brighter, more beautiful than the real one? Or did I want to “hold the mirror up to nature,” not turn away from darkness, and see if that darkness has something to say?

“Now get you to my lady’s chamber and tell her, let her paint an inch thick, to this favor she must come. Make her laugh at that.” (Hamlet)

Needless to say, the latter is the Strange Bird way. Theatre companies long to be relevant, selecting scripts and making production decisions that speak to the current moment, and now was our chance to matter more. And here I was, wanting to abdicate my power for fear of coming off as insensitive.

We seem to have forgotten about this lovely little thing called catharsis. It used to be tragedy’s primary goal, and it succinctly expresses the real impact we can have on our audience. Cathartic-shy entertainment leads us to endless cycles of The Foreigner, Arsenic and Old Lace, Noises Off!feel good, escapist entertainment that never surprises you.

Strange Bird Immersive revels in surprise. We want you to take a few strides outside your comfort zone. There, we will meet and perhaps experience something important together. After Harvey, well, we’re just a few steps closer to that important place—and need its promised catharsis even more.

Let’s look again at “The Tower.” Here’s my full story for that card: we are always subject to higher forces. Things that we don’t will and don’t want fundamentally impact our lives all the time—often for the worse—and we fall. But the real question is: how do we respond? Do we rebuild the Tower? Do we make it lightning-proof?

The darkness definitely has something to say.

I’m a secular-humanist philosopher. I take my readings very seriously.

We doubled-down. Not only did we resume performances as soon as the main roads were safe, we added more showtimes to our usual schedule, offering free benefit tickets this past week with a donation to the Houston Food Bank. People needed to get out, to talk about something else, and we wanted to help in our small way.

And to be fair, The Man From Beyond is far from a downer. It’s fun, funny, full of magic, an escapist delight in two senses of that word—with the potential for catharsis. I am glad I stood by our work. The result of the benefit was our busiest week yet. My “silly little escape room” provided meals for Houstonians most in need and something meaningful for those who could make it out to play.

So perhaps we shouldn’t consider entertainment secondary, irrelevant, a “distraction” from the real meat of life that should dutifully retreat to the shadows when a tragedy takes center stage. Perhaps it is rightfully at the heart of our lives. Perhaps we need it. It gives us a chance to do something different, to be someone different, to expand our experience of ourselves. It is not the how, but the why of life. The laughter, tears, and cheers are real, even if the world that inspired them was imaginary.

And that’s work I’m very proud to resume.

Please consider a monetary donation to those in need after Hurricane Harvey.
Houston Food Bank
JJ Watt’s Houston Flood Relief Fund
…or another charity (or for that matter, hurricane) of your choice.

Meisner for the Immersive Audience

Last week, I examined the Meisner technique for the immersive actor. I am particularly excited by the genre’s promise of a scene partner who has no script. Who is, by the way, you. You’re my scene partner.

In immersive theatre, the audience becomes actors. Think of them that way. When sold out, The Man From Beyond has a cast of 10. It’s precisely this radical reconception of the audience that energizes immersive theatre. Hell, I love it so much, I extended Meisner language to include the audience and enshrined it in the Strange Bird mission statement:

We’re in this together.

But if audiences are truly actors, then they are now facing the same pitfalls all actors do. The audience doesn’t need to worry about not listening—they are hearing the script for the first time—but they do need to overcome the bigger demon: feeling self-conscious.

Most folks associate interactive theatre with self-consciousness, and with good reason. Performances that pull an audience member on stage typically thrive off that person feeling awkward. The performer points up the audience member’s behavior, and the audience subsequently laughs at that person’s expense. This is the stuff of nightmares. This is the OPPOSITE of immersive theatre. Let’s run as far away from that kind of “interaction” as possible.

Lest we forget, there’s this thing called stage fright. We must take this phobia seriously.

Training audiences to be in-the-moment like actors are trained isn’t possible, but what we can do is design environments that engender real interaction. Armed with an understanding of the Meisner technique, designers can help slay self-consciousness for audience-actors, so they, too, can live truthfully in imaginary circumstances.

Here are my Meisner-inspired design principles for killing self-consciousness and eliciting truthful behaviors from your audience…

  • Make your world rich
  • Start your world as soon as possible
  • Limit audience watching audience
  • Stakes
  • Dialogue that matters
  • Really doing stuff
  • The element of surprise
Make your world rich

Children have no trouble with imaginative play. The entire world still feels novel to them, so behind a bush is as rich a secret hangout as the fanciest speakeasy with trick-wall entrance. But adults must preserve their dignity and need much more help to get them to a point of make-believe. And make no mistake, make-believe is our ultimate goal.

The less your audience has to imagine, the easier it is for them to believe. Immersive actors can help tremendously—they belong to the world, so interacting with them requires adopting their world—but production design also plays a major part. The more you can WOW your audience with a sense that they have been transported, the more they actually have been transported and can act in that world with ease. If you do your job right, they won’t even realize they’re making believe.

Do you have to have a big-budget build-out? No, of course not. While I don’t know of any immersive productions that have done so, you can ask your participants to use their imaginations like black box productions do, but you risk losing a few people in that leap. It’s just easier for me to behave like I’m in a hospital if it looks like a hospital.

Start your world as soon as possible

No matter what you do, there will always be an awkward transition from real world to imaginary world. The earlier your participants can pass through that transition, the easier it will be for them to believe.

I think escape rooms in particular suffer from starting their worlds way too late. You spend a good 15-20 minutes checking in, signing waivers, chatting up the gamemaster, hearing the rules of the game, getting the lock tutorial (oh lord), and then, THEN you cross the threshold to your exciting Egyptian Tomb adventure. No one really expects me to start acting like a cursed archaeologist now, do they? After treating it as a game for so long, I’d feel silly, and making that transition to play-acting would make me feel self-conscious. So I just don’t do it.

(Note that this is where actors inside the game can really help. Escape rooms with actors are the only times I’ve felt motivated to play along. Peer pressure can move mountains!)

I like aggressive worlds, worlds that bleed into the street if possible, with hosts who contribute to the make-believe instead of tearing it down. Think of the pre-show experience in Sleep No More, Then She Fell—even Accomplice. You may be waiting to enter the main attraction, but as for the world, you’re already there. You’re already playing.

”How would you like to die?” he asked me. ”In media res,” I said. (The Manderley Bar at the McKittrick Hotel, NYC)
Limit audience watching audience

There’s nothing worse than feeling the eyes of strangers—or worse, your friends—on you during imaginative play. You feel a little judged, and just like that, you’re hyper-aware of yourself, and all doors to transformation slam shut.

When I speak of The Man From Beyond to people who haven’t played yet, I often have to assuage fears of embarrassment. They don’t want to be actors in the traditional sense: they don’t want to be watched. So we should take great care that they are watched as little as possible. Disperse the audience. I’ll examine in more detail later how audience distribution affects the experience, but for now, I’ll just say that it matters a great deal.

There’s a reason 1-on-1’s feel special—with no one else watching, you’re more open to connect with the performer. You can even keep the content a secret to your grave. Case in point, I am still deliciously creeped out by the fact that a Then She Fell interaction I had (solo with two cast members) was in fact observed by another audience member via a secret hiding place (I found this out later from a friend—such a great psychological twist!). Knowing I was watched at the time would have changed everything.

The sandbox-style also does a good job of freeing folks from the gaze of others; if you don’t like the audience energy where you are, you can leave. Escape rooms and dark rides, however, involve audience groups with no hope of relief. Someone is almost always watching your interactions, and if that someone’s not playing along, your entire show is screwed. Third Rail Project shows always make me feel really uncomfortable with whatever it is I’m wearing—and that has nothing to do with my fashion choices.

Stakes

Not just your characters: the audience too needs stakes in the story they inhabit. Following the Meisner Independent Activity guidelines for drama, actors should be doing something “important, on a deadline, and difficult to do.” Importance is paramount here. If the audience thinks what’s happening around them matters, they’ll enter a true state of flow. Their awareness of themselves will slip away, as they laser-focus in pursuit of their goal. You’ll get some wonderful make-believe behaviors that way. But if the story lacks importance, you’ll wind up with a bunch of disengaged people reaching for their phones.

But that doesn’t mean the world should always be ending. Higher stakes do not translate to better results, as you can easily break the ceiling of believability. See: most escape rooms.

Threatening the explosion of the earth or even just my death if I fail is frankly beyond my imaginative pale (we all know the game master will just enter to console us), so you might as well have just skipped the stakes part entirely. Sometimes the best stakes aren’t the highest or even the most personal ones. We have stakes in other people all the time, so perhaps this is where your characters can step up.

Dialogue that matters

Meisner wants us to really listen. Your audience should be all ears in an immersive, and listening—or navigating to the right place to listen—should engross them. The script should reward those who listen, with every word providing insight into a part of the story. Avoid dialogue that is obtuse, or your audience will quickly learn that their efforts are for naught.

really Doing stuff

To reach a proper flow-state, where the knowledge of the self disappears, you need to be doing something. Like actors on stage, tasks and challenges—from holding up a mirror to deciphering the riddle inside a poem—offer a great path for audiences to forget themselves and engage in the story world.

Escape rooms are masterpieces of doing stuff, and fans get addicted to that sweet puzzle-flow-state. Third Rail Projects adores simple tasks as entry points to relationships, and even Sleep No More, often maligned for not giving the audience activity, packs a wallop of stuff happening in their one-on-ones to the point that you don’t have time to catch your breath.

So give your audience something to do other than “watch.” All the better if it’s important, on a deadline, and hard to do.

the element of surprise

Actors often perform from their heads instead of their guts; knowing what’s going to happen, they plot out their reactions ahead of time. The result is it feels fake—and we remain unmoved. Since rehearsal is unavoidable, Meisner offers tricks for actors to rely more on their gut, but immersive audiences don’t rehearse, and they have no lines to learn. If they go into the experience without any foreknowledge of the script, they are very likely to respond from their gut. And that’s a very good thing.

I don’t recommend reading too much about an immersive theatre production you plan to see. Read just enough for you to decide to buy a ticket, and then STOP. Don’t read the reviews, blogs, or facebook comments, or you could walk into a show like a cold, premeditated killer, acting cerebrally: “What’s a clever thing I could do or say in that situation to surprise them?” When the mind holds the reigns, we stay firmly on the ground. We can’t be transported.

Gut-response requires the element of surprise.

Creators get this. Immersive theatre productions typically say as little as possible about a show. The mystery entices you, and you go maybe not even knowing the themes of the piece until two-thirds of the way through, when it hits you like a hammer. That’s special indeed.

But creators can take surprise too far. Immersive theatre is uniquely visceral—you are there, participating in the world, and leave with a real memory—so we should appropriately warn audiences of potentially traumatic content within. We need to be responsible, to care for our audience, rather than to ambush them. After all…

Given what they’re doing, they’re actually very responsible about it.

But when are warnings needed? It’s hard for me to draw the line. I think The Man From Beyond capitalizes a great deal on thematic surprise, and taking away that surprise at the start would damage its power. Surprise has a huge payoff, but if it comes at too high a cost (trauma to a reasonable percentage of your guests—we’re not talking about that one guy who has a fear of taxidermied turkeys), the art is not worth the cost. We need to be responsible, first and foremost, and earn the trust of our audiences. The genre won’t get very far if our chief weapon is surprise.

Okay, so apparently hurricane stay-cations inspire a lot of meme generation in me. Apologies for that. (Luckily, Strange Bird is coming out just fine through Harvey.)

To wrap up…you know you’ve been self-conscious in an immersive before. It happens—and it’s awful. Think about why you got kicked out or perhaps why you never started the make-believe in the first place. Maybe I mentioned a reason above. If designers are in turn conscious of the scenarios that create it, they can reduce its likelihood and boost the chances of audiences acting truthfully and emerging transformed. Just as Meisner would have wanted it.

But if you had, you would.