Iterating Interactions

A little over a year ago, Strange Bird Immersive opened The Strange Secret of Mr. Adrian Rook, a virtual immersive mystery where teams of eight visited six different strange tenants at Strange Bird and uncovered the secret of the missing secretary to the Raven Queen. (It’s closed now—thank you to every guest who joined us.)

We never planned to run a show like this, but the coronavirus had other plans. A one month run turned into eight. Given the intimacy of immersive theatre, we chose to keep The Man From Beyond closed until April 10, when our performers were fully vaccinated. We would otherwise have had zero income for thirteen months—and thirteen rent bills. Strange Secret changed that and changed the spirit of the time, too. Even in the bubbles of our separate spaces, we were connecting with people again.

Left-to-right, top-to-bottom: Amanda Marie Parker as Vivian Mae, Lexie Jackson as Dr. Newmark, J. Cameron Cooper as Brendan O’Neill, Bradley Winkler as Professor Hazard, Haley E. R. Cooper as Madame Daphne, Wesley Whitson as Adrian Rook.

Looking back on it, Strange Secret reinforced a very important lesson for me: iterate your interactions.

iterating puzzles

A company culture of iteration is one of Strange Bird’s super-powers. We keep tweaking things, until they hit that sweet spot of challenging but surmountable.

It’s a given in the escape room community that you need to test your puzzles. Your puzzles are always harder than you think. You can never fully anticipate how people will respond.

There are many stages of iteration. We go through alpha testing (internal to the team), then beta tests (invited), then previews (public), and then there’s the long tail of being “open” but still watching and tweaking. The first three months of a new experience are very active in iteration, then it settles down at about six months, we’ve found. But The Man From Beyond opened over 4 years ago, and I recently changed the size of a paper clue by 25%, and it’s currently performing better.

We never stop iterating our puzzles.

interactions are puzzles

But what about questions to the players, or calls to engagement—moments that aren’t explicitly puzzles? You should iterate those, too.

People staring blankly at you when you ask a question? Probably this isn’t the response you had in mind. Just like an under-clued puzzle that’s causing frustration, this interaction is broken. So fix it!

Vivian Mae’s Secrets

At the opening to Strange Secret of Mr. Adrian Rook, guests meet Vivian Mae, proprietress of Definitely Not a Speakeasy. She has a collection of secrets customers offer her that she keeps in bottles.

Definitely Not a Speakeasy is…definitely a speakeasy. Surprise!

We knew we wanted a “secret-themed” engagement with the audience, so in our initial draft, Vivian Mae opened by asking one guest to share a secret as tribute for entry. Here’s that script:

But I do ask one last task of people who come through my door
Before I pour them a drink,
And that is…share a secret with me. 
That’s what a Speakeasy is all about, of course,
Sharing secrets.

So I would ask a secret from someone here,
And in return, I’ll share a secret of my own.
An even trade. 
What better way to get to know one another?

Perhaps the sort of thing you wouldn’t post on social media.
But true, nonetheless…? 

Who has one?

We wrote, rehearsed, and built the show in about two weeks before getting it in front of a beta audience. (Speed being of the essence in the pandemic.) This engagement went okay in the beta, but I got feedback that opening the show with an engagement so intimate was challenging. When I looked at it, I saw this was the most challenging engagement of the whole show.

So we moved the question to the end of Vivian Mae’s scene, when she has built more trust and has shared examples of other little secrets. We also changed the text to suggest easy secrets, to help coax folks.

Your turn.
Does anyone here have a secret you’d like to share?
It can be a small one. 
No need to turn your hair into a feather or anything!
A simple secret will do. 
What better way to get to know one another?
Perhaps the sort of thing you wouldn’t post on social media.
But true, nonetheless…? 
Something surprising about yourself,
The website you visited earlier today,
Your secret ambition.

Who has a secret?

The engagement again went okay in our next set of previews. I know we had seasoned immersive theatre folks present (always a risk with early testing, that you attract experts), and they often enjoy taking the spotlight.

Then we opened to general audiences.

We didn’t have the option to film our other groups (permission and all that!), so we asked each performer to report back to us on how groups were engaging. Two public shows in, and ten groups later, Amanda Marie Parker, playing Vivian Mae, was reporting that 20% of groups offered a secret, and while it often made for a very memorable moment for that group, the other 80% of groups stared awkwardly at her.

That’s way too many groups. And not fun for our actress, either. Interactions shouldn’t be like pulling teeth. I’d have changed that interaction if it failed for 1 out of 5 groups. 4 out of 5 was insanely broken.

Why it didn’t work

I have some theories.

The format of the show wasn’t kind to this engagement. There’s a group of 7 other people—some of whom you may not know—watching. Due to the virtual format, every engagement in Strange Secret felt like stepping into a spotlight more than we’d like. (Speaking over Zoom feels like that in general, which is really problematic). It’s possible such a question would work better in a one-on-one interaction between character and player, so that the player doesn’t feel the pressure to entertain their friends and can stay fully anonymous, too. I also think in-person this may have worked better. Everyone hanging out on their feet has a more casual feel than the performative Zoom boxes.

Who wants to take the mic in this mess, seriously? Zoom is a relentlessly self-conscious format.

I’d also categorize this level of question as “hard”—it requires on-the-spot storytelling. You have to dig deep into your personal history. People probably have more dark secrets than fun secrets, and those are much harder to share. I really should have tested this question better—I don’t really have one to share myself. That alone should have told me something.

Vivian Mae also opens the show. By the time groups reach Madame Daphne (the fifth character), they are more comfortable engaging. Starting with a hard-mode engagement turns people off before things even get going. Given that we couldn’t move her place in the show order, we needed a softball interaction.

EASIER ENGAGEMENTS

So in the few days between performances, we rewrote a chunk of Vivian Mae. From our experience, softball engagements are more “yes/no” or easy personal recall. Third Rail Projects builds their engagements on yes/no and easy personal recall—the kinds of questions where you can answer without having to think about it. “How old were you when you first fell in love?” is approachable. And impactful.

I’ll never forget you, Alice. (Third Rail Projects’ late, great “Then She Fell”)

To get that softball engagement, we turned a simple script for our actor into a much more complicated one. The crux of it was two questions:

NAME, have you ever kept a secret from someone? [She engages with them.]

NAME, have you ever shared a secret with someone? [She engages with them.]

Note how now she cold-calls individuals with these questions, looking for someone she deems as present. While we eschew cold-calling in The Man From Beyond, we discovered that Zoom needs something different. Cold-calling allows for smoother interaction in the hyper-self-conscious format, so we changed up our house rules. We still wouldn’t cold-call on a more complex engagement, but for something approachable, we would do it.

Together with Amanda, we created a flowchart for how the conversation in this section would go.

She naturally deviated from this flowchart as conversation blossomed, but we wanted to have an idea of the conversational spine. The bold track is what we deemed the most likely responses.

We wrote and rehearsed this change in between performances. And then? We asked her to debut the change with a critic from The New York Times.

It worked. This version became canon. And for extra bonus points, it’s a better engagement from a thematic point-of-view, too, as our hero character must choose whether to keep his secret or not.

Note that we rewrote the interaction twice. Sometimes you have to keep tweaking until you hit the sweet spot. (Puzzle still too hard? Sorry, yes, you do need to add yet more clue trail. It’s not as obvious as it feels, I promise.)

Empower your performers

None of this would have been possible if Amanda hadn’t spoken up. At our end of year party, she earned the “Bravest Performance” award, because it takes courage to speak up to the writers and say, “Your script isn’t working.”

Too often I witness powerless game masters or performers who feel stuck. They can’t fix it themselves, they’re not allowed, and reporting it to their boss (the writer/designer) often won’t change anything either. Or worse, they worry about their job security if they do report it.

I am proud not just of Amanda, but that Strange Bird has created an atmosphere where egos are not at stake. To create experiences that work, you need to acknowledge what is failing—and fix it. And if you are here for the ego trip? In the long run, fixing things will set you up for greater praise anyway. Just saying.

Interactive scripts need more work-shopping than traditional scripts. Like with puzzles, you need lots of players engaging to get a body of knowledge on whether something works or not. Test, watch, iterate, repeat.

Note how you never leave the cycle.
The right questions

Here’s another example of an iterated interaction. When we first opened The Man From Beyond, in a moment of heightened tension, Madame Daphne asks the team,

“Can you keep a secret?”

Brittney Jones as Madame Daphne

About 80% of teams would concur—great. But 20% would crack some joke, “Well, Susy sure can’t, she’s such a gossip!” etc. Ha. Ha.

Again, we have a group format, which can inspire wanna-be comedians. Maybe if this question were asked in a one-on-one, it’d perform better.

Jokes were the last thing we wanted in this moment, so we changed the question to:

“I will need you to keep a secret. Will you please do this for me?

The comedians disappeared.

This question makes it a personal ask from the character. Everyone likes Daphne, even if they don’t trust her, and she now receives only sincere assent with this question.

Simple change, big impact.

Iteration is life

At the Reality Escape Convention, I heard the question pop up, “So when do you stop testing? I said, “Never.”

People are creative. The more people engage, the more you learn, the more you can refine your interactions, so that every guest has the best experience. If you’re in the business of interaction, whether that’s immersive theatre or immersive gaming or maybe both, iteration is your ticket to a golden experience.

Every part of your experience can be played with. Guests looking bored at the beginning? Iterate your game master introduction. Have a rule that’s being ignored? Iterate the presentation of the rule, or the wording. From the kinds of emails we send to the arrival time for guests, from the map to our location to the losing sequence, we’ve played with all of these things. Play around until you find what works.

I’m dissuaded from making pop-up experiences myself, because I know that it takes time to get golden. But even with a limited run you can iterate, if a better experience is something you value (rather than say, sheer experimentation, which is a viable value). Ask your performers to report back to you, and be ready to make quick changes.

You need to have a company culture of iteration.

And it usually doesn’t require a major rewrite. Quite often a tiny tweak will do wonders. So let’s tweak it out!

Immersive artists at work.
Bonus photos

You made it to the end of the post—congratulations! I know, I do go on. As a reward, here are some fun behind-the-scenes, zoomed-in and zoomed-out photos from The Strange Secret of Mr. Adrian Rook.

Vivian Mae inside Definitely Not A Speakeasy. Gotta love peel and stick brick.
Dr. Newmark in her lab, which ironically looks less messy zoomed out.
The truth about Whiskey & Welding’s set? It was at the Coopers’ other (top secret) business, BottleMark. We don’t usually stock whiskey there, but those were weird times.
Professor Hazard’s studio at the School of Accidental Photography…is a kitchen.
Madame Daphne inside her Tarot Reading Room. Poor Walter got kicked out of the frame.
Adrian Rook in the Office of the Raven Queen, sporting two computers, wires and buttons, a glass of brandy, and a step stool that is crucial to the magic.

Zoom magic is a bit of a mess!

Eyes before Engagement

One of the great joys of the long-running immersive is it becomes something of a laboratory. You get to experiment in tiny little ways…on humans…who are paying you for the privilege. Over and over again!

(Between you and me, if I had to point at just one element that earned The Man From Beyond the title of #1 escape room in the US—that link’s legit, click it—it’d be our commitment to experimenting with little changes until we get at something that works).

After countless experiments, I’m here to report on a particularly useful tool that I call “Eyes before Engagement.”

Let’s not be coy. Immersive theatre is all about the eyes.

At Strange Bird Immersive, we pride ourselves on an opt-in model for interactions. It guarantees that everyone who comes through our door will get the show they want. If you want engagement—and trust me, we can tell—you’ll get it. If you want us to leave you be (most often signaled in not looking at the performer), we’ll do exactly as you wish. We train our actors to watch for these behaviors and bestow attention on the players who want it. The eager-to-engage also make for more interesting scene partners for us, which also makes for a better show, so it’s a win for literally everybody. I highly recommend opt-in over opt-out.

But there are a couple of moments in our script where engagements depend not on your vibe, but on where you choose to sit or stand in the room. Which means the person who is sometimes not-that-keen to engage must nonetheless be engaged.

Unto the breach, dear friends… (Henry V)

How do you make that engagement smooth?

Right before I ask a particular person a question or request an action, I make eye contact with them. The kind of eye contact that you feel. Sometimes I even lean in with my body a little to make it clear I want their eyes in particular. It’s usually about two lines before the ask in the script. My eyes briefly go elsewhere, and then they come back to my target on the line of request. The initial eye contact makes sure that they’re paying attention right at that moment and subconsciously preps them to be put on the spot. Then they are suddenly put on the spot, and their response is seamless and lovely, as if they knew the moment was coming. Everyone can feel the magic.

Think of it as essentially foreshadowing engagement.

What really confirms for me that Eyes before Engagement works is when they fail to return eye contact with me, or when I plumb-forget to target them ahead of the ask. It’s harder to get someone’s eyes the first time than the second time. It suddenly becomes ambiguous just who it is I’m asking—often that eager-to-interact friend butts in to take the spotlight, UGH!—or my target stumbles through their moment. It doesn’t get a laugh. It doesn’t draw people in. It’s a botched moment.

Mountain lions do a great job of preparing you for what comes next with a little eye contact.

Be a mountain lion. Eyes before Engagement. Give it a try, and see how much readier they are to respond!

Meisner for the Immersive Actor

Back in my graduate school days, when I had ivory-tower wishes and PhD dreams, an advisor told me to think of theory as a toolkit. You go out in the field, you encounter something puzzling, and you then select the theory that can best chisel away at the problem. A nice, utilitarian approach—and I’m definitely a utilitarian.

When it comes to immersive acting, the Meisner technique is the freaking Sonic Screwdriver in my toolkit. I would be at cosmic sea without it, and with it, well, I’m pretty much The Doctor.

Audience control is cool. (Matt Smith in BBC’s Dr. Who)

Disclaimer: I am no Meisner expert. I am a beginner at best, imposter at worst. I’ve taken some 28 class periods, hardly enough to qualify as an authority who knows what I’m talking about. But whatever. It still changed everything for me, so I’ll write about it, and you can decide.

Meisner 101

Meisner wanted what we all want: recognizable human behavior on stage. But that ain’t easy.

The Meisner technique is an inside-out approach: by fixing your inner workings, specifically where you focus your attention when acting, your outer body will follow the lead and behave naturally.

Sanford Meisner told his students, “The text is your greatest enemy.” Why? Because you know what’s going to happen. You’ve memorized it. Your scene partner’s lines come as no surprise to your ears. You tune him out. And the director says you need to move here on this line every time. You anticipate it. How on earth are you supposed to retain a shred of humanity when, after a few rehearsals, you are more like an automaton?

Clinging to spontaneity is the key. We live our lives improvisationally—that’s what it is to be human. We figure it out as we go, we speak at the edge of our thoughts, and we’re rarely self-conscious. Meisner must have a huge thing for improv theatre (it’s electric, after all). His technique is all about bottling that quintessentially human electricity and unleashing it on scripted performance.

The actor has two fundamental problems…

PROBLEM #1: You aren’t listening

SOLUTION: Pay attention to your scene partner with your ears and eyes.

Life hack: we don’t just listen with our ears. We also listen with our eyes. We are extremely fluent in reading human behavior without really being consciously aware of it. Think of how many times you’ve had a gut instinct against someone. Probably nothing in the words spoken tipped you off, but something in the behavior didn’t sit right with you. Think also of how many times you’ve noticed a friend was feeling low before he even spoke. There’s a lot that we’re saying to each other that goes unsaid, but you can hear it loud and clear when you listen with your eyes.

The Meisner repetition exercise forces what is usually subtext into text. It trains you to name the behaviors you see in your scene partner and respond to those behaviors with your gut.

PROBLEM #2: you’re self-conscious

SOLUTION: Stop feeling. Start doing. Focus either on the person you’re talking to or the task you are doing (and really do it), but never focus on yourself.

Once I heard this precept, I realized that my memories of acting were of this sort of “outside viewer” viewing myself (a lot of women project a viewer of themselves in their everyday lives, by the way, but that’s a rant for a different sort of blog). I acted disembodied, focusing on how the audience must see me and making sure it all looked correct. I was horrified when I realized I never saw my Lysander—a damn fine actor. My memory should have been a memory of him. I had missed the opportunity to SEE him, truly to see him, and to work with him. Poor bloke didn’t have a scene partner at all.

When you’re really doing something, from sewing a dress to seeing your partner, you have no spare bandwidth to spend on yourself. You disappear. That’s good. That’s how humans live: un-self-consciously. You never hear someone in the real world complain that he doesn’t know what to do with his hands.

And you’re not allowed to plot your emotions, nor to find your own feelings fascinating when they burst forth, like sparkling diamonds you never knew your soul could conjure. Your attention must stay outside yourself if you want to stay honest. You need to act from your gut, not your head.

Instead of “being mad” on this line, try “convincing” the person instead. Use tactics, not feelings—verbs, not adjectives—to figure out your character, because that’s how human beings live.

The repetition exercise

In his beginner’s exercise (and his most famous), Meisner slays both of these actor demons. How it works…

  • Stand opposite a partner. You play no characters, and you have no scene. Your only goal is to be truthful.
  • You state an observation about your partner, anything from “you’re wearing a blue shirt” to “You’re twitching your fingers” to “You look angry.” Your partner then repeats exactly what you said, changing the pronoun appropriately. You repeat this phrase some 4+ times until one of you has the impulse to change it.
  • Sometimes the repetition will pile-up, and you’ll start forming opinions about your partner, based on their behavior. Listen to your gut—not your head. “I don’t trust you.”
  • Sometimes these opinions will give you a gut instinct to do something. See how she responds. “I want to take a step forward.”
  • Don’t try to control what happens or hold on to what was true a minute ago. Sometimes your partner’s behavior will change, and someone you just hated, you’ll now want to comfort. (A particularly useful point in immersive theatre, as that audience member who was a smartass five minutes ago may have opened up now).

Here is the best video of repetition that I can find. I’m not super happy with it, but it’ll give you a basic idea of the flow.

It’s weird, but it works. It trains your ability to observe your partner’s behavior (you have to give the behaviors words, after all) and to react truthfully to that behavior. It moves you from acting from your head to acting from your gut. You don’t think. In the end, it helps you create truthful subtext every moment on stage.

meisner inside an immersive

Now imagine if you will, please, an imaginary landscape where one half of this partnership has no idea what’s going on, has to listen to you closely because they’re hungry to understand better, and is so deeply invested in what’s happening that they betray the most honest human behavior you’ve ever seen.

I don’t want to get too metaphysically sentimental, but dear audience, sometimes you are too bright and beautiful to look at.

That’s immersive theatre. That’s a Meisner actor’s dream. Even when a show has strict scripted rails, there is almost infinite room for spontaneity when your scene partner is literally improvising. You don’t know what they are about to do, and neither do they know what you’re about to do. It’s the perfect imaginary-circumstances storm.

It would be so easy for immersive audiences to overpower an actor untrained in Meisner. They will quickly detect an automaton actor (the kind I used to be) and will promptly check-out of the show, or worse, screw around with the actors as much as possible like they’re Buckingham Palace Guards. Either way, that’s a disastrous experience for everyone. You cannot get by with ignoring your scene partner in this kind of work.

But with Meisner training, you already know to keep your knees bent in performance. Every show should be spontaneous, and immersives just more so. You’re already trained to listen to whatever your partner says, and respond to them honestly, building a relationship on very little every time. And remember how good you are at reading behaviors? That skill becomes especially important in immersives when there’s little to no opportunity for the audience to speak. You can tell who trusts you, who is bored with you, and who is falling in love with you all without them uttering a single word.

Reading behaviors fast is essential to proper one-on-one selection. Immersive actors often have a chance to vet their audience before choosing someone for a more intimate, closed-door encounter. This vetting is often based on behavior alone, and sometimes they don’t have more than a minute to gather the information they need. Only the actor with the well-trained gut-instinct will flourish.

Our gut also helps us know where the boundaries are for our participants, if we have a scene that can push the envelope for some people. I know there are one-on-ones in Sleep No More where characters can opt to mouth-kiss their participant (which is to say NOTHING about Blackout), and they make that choice based on the participant’s behavior in the moment and the gut instincts they have in response. If your actor makes the wrong gut call…you could get sued.

Seriously, though, does anyone know the litigation history of immersive theatre? PM me, please!

No joke, though. We’re playing with fire here, so we need professionally trained fire-eaters. Which I think in this case means Meisner actors.

Of course Meisner does not hold exclusive claim as the only theory useful in immersives. I am certain outside-in approaches like Viewpoints are also brilliant for immersive performance, especially in shows that emphasize movement over speech. Actors should populate our toolkit as much as possible. But I clearly have a favorite.

Meisner for Life!

Not only as an actor, but as a person, the Meisner technique has leveled me up. Consciously listening with your eyes and reading other people’s behaviors will get you in proper tune with a person much faster. You can care for friends better, identify the cause of conflicts faster (i.e. “You raised your voice, and now I’m tense!”), and avoid true creeps with greater alacrity. A single strong gut is worth a hundred rational brains.

And if you’re ever feeling self-conscious, get off Facebook and start doing something. Really doing something.

Where to start

So you don’t have the time/money/insanity to move to New York City for a two-year intensive in Meisner technique? Neither do I. But you can still make a radical change in your acting style with even a small taste. Here’s some reading to get you jump-started in the Meisner direction…

William Esper and Damon DiMarco, The Actor’s Art and Craft: William Esper Teaches the Meisner Technique (2008)
This book simulates an Esper class, and I liked it better than the official Meisner book for its clarity throughout.

Sanford Meisner and Dennis Longwell, On Acting (1987)
The official book, also simulates what a Meisner class is like.

And of course if you can find someone not fraudulent, someone that you can trust to teach you Meisner, go take some classes the next time you hit a performance lull. If you’re in Houston, I highly recommend taking classes with Kim Tobin.

Tune in next time for “Meisner and the Immersive Audience,” a look at how designers can use Meisner principles to craft powerful audience experiences.

100 Séances Later…

Tonight at 8 PM, Strange Bird Immersive celebrates its 100th performance of The Man From Beyond: Houdini Séance Escape Room.

Okay, so on the escape room side of things, established companies call this milestone “July.” We’re kind of just getting started. But for a regional theatre production to hit 100 shows is kind of a big deal. Like, there’s Broadway. And then there’s Silos Studio #213.

I am indebted to immersive theatre for this gift. With small audiences and a memorable, active experience driving word of mouth from 0 to 60, I am living in Houston what most actors can only dream of: performing in a long-running show. How cool is that? And I’m even being paid from ticket sales.

Here are some things I’ve learned along the way, both from the immersive theatre and the escape room sides of my brain.

100 IMMERSivE THEATRE SHOWS LATER…
  • There’s nothing like total confidence inside a show. Most plays I’ve done spend about 3 weeks in rehearsals for 16 performances—it’s fast. There’s all sorts of riches I can pay attention to when the routine of the performance comes naturally.
  • You’d think I’d have some set line readings by now. But every audience inspires new impulses, and every night I have new insight. And this ain’t even Shakespeare.
  • Performing doesn’t get old when your scene partner is brand-new, wide-eyed, and excited every time. I can’t speak to what it would be like to be stuck inside 100 shows of Sunday in the Park with George (my favorite musical), but I’m always eager for my next immersive show. It really is different every time.

So many possibilities… (A blank canvas in Sunday in the Park with George)

  • The reality of the moment is holier than the script. When in conflict, let reality win.
  • Every audience is perfect—whatever they give you is their truth. Respond to it.
  • Even if they avoid eye contact, even if they run away from you, don’t take it personally. That’s just them. Work with what happens.
  • It is so, so easy to fall in love in immersive theatre. I knew that was true from one side, but it’s true for the performer, too. There’s something in this work that accelerates intimacy and reveals souls. It’s magic.
  • If Meisner theory excites you, get thee to an immersive theatre. That’s where things will really take off.
100 Escape rooms Later…
  • People respond to things consistently. The behaviors we’ve seen are all very similar, which means you can successfully design for a particular response. This is great news for every experiential designer. It means you can iterate—even the slightest adjustment can change behavior. Instance: we have a very interesting box in the room, but lots of folks were missing seeing the key hole, to the point that I had to run a hint. We added a tiny handle on top of the box to suggest that it opens, and now that hint has disappeared. So if people are responding in a way you hate, you can, in fact, fix it.
  • Paper will last without lamination for at least 90 games. Only laminate it if it would be laminated in the world, please.
  • People don’t want to break your things. Desperate players at the ends of their ropes combined with a negligent game master are who break things.
  • Providing a hint deprives someone of a hero moment. Use only when necessary.
  • Providing a hint is your best tool for curbing player frustration, keeping the experience fun, and protecting the investment of your room. Use liberally.
  • Your immersive theatre verisimilitude is your escape room red herring. There are soooo many details I would add if doing so wouldn’t hurt the game. That sucks. It’s hard to do both.
  • In the current escape room climate, there is nothing you can do as a designer to earn the trust of your players. Players who are new to escape rooms are our best players: they quickly learn that they can trust the design to make sense. But I can easily identify my experienced player: he checks under every chair, he wants to disassemble framed photographs (instead of looking at them), he has an unhealthy fixation with the one 4-digit combo lock and will plug in any random number he can make up in the room until it opens.

If you’ve played a few escape rooms before, you know he’s actually behaving logically. I do the same thing when I play. Sometimes the clue trail is deficient or missing, wild guessing works or is even required, and a weird, twisted “escape room logic” prevails, where numbers under chairs unlock a treasure chest full of Cardan Grilles in the serial-killer basement. What is this, Monkey Island?

Adventure games didn’t make sense, either. And then the industry grew up.

Winning most escape rooms is not about being smart but about being methodically crazy. It’s NOT these players’ fault they don’t approach our room logically: they have no precedent for trusting a game designer. With any luck, they’ll leave realizing what a revelation it is to play a game that makes complete sense, and then demand it everywhere else they play. Right? Alternatively, it’s possible that escape rooms will ruin immersive theatre, creating hordes of people whose learned instinct in immersive environments is to turn over all the furniture instead of engaging with a story.  A disconcerting but very real possibility. We’ll see what happens next.

but most of all…
  • Craft a detailed experience. People will notice. Asking why in every step of the design process, whether immersive theatre or escape room, isn’t just good art. It’s good business. Sure, your audience may not notice that all the antique items feature period-appropriate slotted screws, but they will certainly not be surprised to hear that that’s what you did. They sense the spirit of the details in every nook and cranny.

    And that’s a spirit worth summoning 100 times.

Immersive Theatre’s Superpower, Part 4: Tales from The Man From Beyond

In The Man From Beyond, our acting style is like jazz. We have a set structure and certain beats to hit, but the cast interprets the tune a little differently every time to fit our audience’s behavior and our own impulses in the moment. After a performance this weekend with a talkative group, Brad Winkler gushed, “I was scat-singing that whole scene!” Which, like jazz, feels magical.

Sometimes it feels REALLY magical

Here are a few ways we’re using the concept of responding to reality—that thing that just happened—to enhance immersion.

Suddenly, a theme

Recently Strange Bird Immersive had the pleasure of hosting Jessica Goldman of the Houston Press (read her review of the show here). Early in the experience, I looked over my shoulder at her, a classic “clocking of the audience.” Her friend grinned and warned me, “Don’t trust her.” Daphne responded, “My dear, I don’t trust anyone. I’m a medium. I’ve learned that over time.”

Whenever I get interesting material from the audience, I try to call back to it, even beyond the immediate response. I saw an opportunity to thread the concept of “trust” through other moments in my scene work, so this simple comment grew into a larger and totally original theme that night, highlighting Daphne’s vulnerability with her audience.  It was neat—and it’ll never happen again. That’s special.

Audience Care

Not many immersives have the luxury of being able to stop the show, but the structure of ours allows some wiggle room. An audience member once started coughing something fierce during Rules Hall. With a space so intimate, no one could ignore it—and why should we? I stopped the scene, asked if I could help, and she said “Yes, I’d like to use my inhaler. Could I go get it, please?” (We lock up personal belongings in the neighboring room on a voluntary basis).

“Of course, my dear.” Two minutes later, we resume, and everyone proceeds to enjoy a cough-free experience. Now that’s customer service. Eat your heart out, proscenium theatre!

Backstory becomes story (Spoiler level 1 for MAN FROM BEYOND)

Our other character in the show once had the players run out on him into the neighboring room, in a wild attempt to “solve his puzzle”—when the correct solution is a simple answer to his simple question. I’m not certain what they were hoping to find out there, but the actor had to get them back in the other room. He objected, “This doesn’t feel right. I don’t think I should be here. I should be back in the other room, with all my things.” He used the metaphysical logic that we created for the show to lure them back to where they needed to be. Brilliant.

I am all for writing backstory for your characters, with the guidepost being choosing details that raise the stakes of your text (it’s not imagination for imagination’s sake). But in immersive theatre, it’s even more important to know your character. That backstory may just become the story sometime.

What’s that noise? (SPOILER LEVEL 1 for MAN FROM BEYOND)

I once attended a performance of Hamlet a little too near MinuteMaid Park. That night’s baseball game ended in a fireworks show of 15-minutes-duration that landed smack-dab in the middle of Ophelia’s funeral sequence and the fencing duel. What could the actors do but ignore it? The poor audience too was tasked with pretending it wasn’t happening. An impossible task. The cast bravely ignored it, and the audience bravely strained their ears to here iambic pentameter instead of BOOM, but we all know our efforts failed that night. There are limits to what we can ignore.

Why didn’t they just halt the show?

But would that have been better? Which is the greater sin: to stop the momentum of Hamlet at its climax, or to forge ahead when you know no one can hear you? Honestly the only good solution available to them is to MOVE, which this company promptly did when a better location presented itself.

An infelicitous location is not a sin Strange Bird is immune to, either. The Silos at Sawyer Yards, where we installed The Man From Beyond, resides next to some active railroad tracks. Within our first week of build-out in the space, we realized we’d need to say something about trains. With player-responsive sound effects and a cleverly hidden sub-woofer to give the room a good rumble, teams could easily misinterpret the rumble of a train as positive feedback on a puzzle.

The Red Herring Express pulls into the station. (“leviathanation” by artist Huang Yongbing)

Solution? Acknowledge it. During Rules Hall, Madame Daphne declares, “Sometimes a train is just a train.” It elicits a laugh, but the best part comes when a train goes by, and players reassure each other out loud, “Hey! Sometimes a train is just a train!”

Just a train. Right? Right?

It’s the exact opposite of what a theatre gets to do. And guests love it. Rather than have a moment that kicks them out of the experience, we harness the inevitable appearance of a train to help blur the edges of our show with the wider world.

payoff

I’ve been talking about it for weeks. What does all this response amount to?

  • Specialness: guests feel special because the performance is tailored to them.
  • Relationship: you can’t connect with someone who’s express-training a script.
  • Presence: immersive theatre gives the gift of bodily presence to the audience.  Response confirms to the mind what the body knows: a sense of being there. When they push on something, and it gives, that only plunges them deeper in the immersion.
  • Liminality: each time we own the reality, the boundary between the real world and our imaginary world blurs. As an immersive theatre artist, I want to create experiences that flirt with reality as much as possible. That paves the way for such transformative notions as, “I was a different person in there. Can I be that person out here, too?”

The world in Silos Studio #213 is real. And that’s our super-power.

Immersive Theatre’s Superpower, Part 3: The Primacy of Text

In traditional theatre, directors and actors talk a lot about subtext. After all, the playwright has set the text for us, the words are not in dispute, so we devote our creative energies to realizing all the ways people would live out these lines and communicate non-verbally. How would they move, respond, and betray their deeper meanings? That’s subtext.

In immersive theatre, when performers respond to their audience and other realities around them, not only do we deliver subtext, but we can wield the far mightier weapon of text proper.

The Albee Controversy

This past May, the theatre community enjoyed a great kerfuffling that had everyone taking sides. A producer in Portland had cast a black actor in the role of Nick in Who’s Afraid of Virgina Woolf? When the Albee estate got word of this, they more or less requested that Nick be re-cast as Caucasian as intended by the author. When the producer refused, the Albee Estate rescinded the rights to the show.

Note that this casting choice requires cutting lines that refer to Nick’s blonde hair and blue eyes, so it’s not just subtext that changes with this casting. (Although this raises another the question: should only Aryans be cast in the role?)

So: is the Albee Estate correct in policing the interpretation of the play? Or should directors be free to cast differently than the author imagined, and so tell a new story within the old story?

A righteous defender of his story, or a dead author whose plays should allow open casting and new visions? (Edward Albee, © Christopher Felver/CORBIS)

I fall heavily on the side of the Estate. Virginia Woolf? is a staunchly realistic play that reflects a specific time and place (personally, I consider it too old to be understood by 2017 audiences, our culture of relating has changed so much). A mixed-race marriage, although legal in New England at the time, would hardly be common. Add that to the mix, and you alter the fundamental dynamics of the play. As Albee himself considered it, a mixed-race marriage “would not have gone unacknowledged in conversations in that time and place and under the circumstances in which the play is expressly set.”

Essentially: there would be text. Adding subtext where the behaviors of George, Martha, Honey, and Nick acknowledge the race issue isn’t enough. It’s simply not a thing humans would do. While it’s true that we don’t always say what we feel, things can reach a point where something is a big enough deal that we’d respond with words proper. And words are not within the rights of directors who’ve licensed a play.

And honestly, if you want to tell that story, get thee to a keyboard. Write it yourself! No one’s stopping you but you.

authors vs. Auteurs

I think theatre is suffering from an epidemic of auteur directors: directors who feel they can—or should—tell “new” stories with the same old scripts. Most often, they want to cast light on prejudices, or perhaps they just want to make things more interesting. Likely there’s some vanity involved in doing something “unique” with Hamlet. But this approach, if not handled very astutely, ends up fundamentally changing the story as written. It can easily slip into Stunt Theatre.

Probably our Shakespearean traditions are to blame: to keep his supremely old plays relevant, directors often take wild liberties that involve unusual casting and bizarre settings, plus plenty of judicious cuts or textual changes to make it all hang together. No problem—there’s no Estate to defend Shakespeare! I myself have indulged in such liberties in the past: modernizing Hamlet and gender-swapping Horatio into a friend-zoned woman, turning Salerio into a courtesan fond of serving the priest Solanio.

Baker Shakespeare’s production of The Merchant of Venice (2013)

Note how both of these changes gave a new and sizeable part to an actress—the real goal behind my machinations. Did I go too far? I thought my Salerio/Solanio choice added to the sense of Venetian corruption, important in a play where there are no heroes. I think I toed the line of auteuring that underlines themes instead of undermines them. But no doubt Shakespeare would have written very bawdy text if this was what he intended! Were my audiences confused that the characters never verbally acknowledged Salerio’s status in the community? The reality of the world I gave them grated against the text-as-written—and only words could resolve that tension.

It’s more acceptable in Shakespeare: the heightened language has an alienating effect on the audience—we’re already experiencing unrealistic behaviors—and so we can live with the lack of people talking about what’s actually going on before our eyes. Plus we know Shakespeare’s plays well and can usually identify the director’s flourishes. With other stories though, auteurs can easily leave their audiences fundamentally confused.

Words speak louder than actions

We communicate a great deal with our bodies, but to really get things done, we use words. It’s one thing to be eyeing me all night, but a totally different, impossible-to-ignore thing when you ask, “Want to go back to my place?” We miss body language all the time (my now-husband missed mine for months!), but unless we have our earbuds shoved deep into our auditory canals, we don’t miss words.

Obligatory otter

When it comes to communication and response, words are the more powerful tool. Immersive theatre, uniquely positioned as responsive storytelling, should use words freely. Especially when something attention-grabbing happens, words help diffuse the tension between the reality of the moment and the imaginary world of the story. Auteur theatre can only dream of such powers.

Now of course, I got permission from my author before that first time I veered off-script. Happily the authors of The Man From Beyond decided that it’s more important to respond to the moment than it is to stick to the script. So sometimes text gets skipped or replaced, and I keep that up until it feels natural to get back on track. I think that’s great. Keeping things real should matter more in this genre.

If there’s a ban on text as in Sleep No More, performers have to rely on body language to respond to or correct their audience. How adept they are at manipulating our bodies to do what they want! But if the format of the show allows for words, more powerful response is possible. The audience may not respond to Madame Daphne parting the curtain, but they’ll never ignore “Please, follow me.”

I think language is particularly helpful in audience correction: it’s faster, clearer, and easier to internalize as you continue inside the experience. My first time at the McKittrick, I got in a brief skirmish with a black mask. I didn’t understand at first that he was blocking my way on purpose; if he could have said “You can’t go in there,” it would have cleared matters up much faster. (Yeah, I…uhhh…tried to follow Lady Macbeth into her glass box.)

So whenever a player goes astray, has a clever notion, or something interesting happens, expect Madame Daphne to throw down some serious TEXT.

Immersive Theatre’s Superpower, Part 2: Improv and not Improv

When it comes to wielding the superpower of response, nothing compares to improv theatre.

Improv’s life-blood is being responsive. It’s made-up on-the-spot, more human in many ways than a play. Without a script or even a set destination, improvisational actors have to respond constantly to each other, and they’ll often incorporate audience response as much as they can. Basically, they don’t ignore a damn thing.

Audiences explode with laughter when a performer deftly responds to something that just happened. The more an improviser can integrate the reality of the current situation, the better. “Your name is Carly, and you’re a biologist? Let me sing a song tailored just for you.” “Damn, I just forgot your character’s name in this scene. Let me acknowledge that with a quick quip.” Crowds go wild.

The atmosphere becomes electric. This is LIVE! The audience feels special, because they are witnessing something real and unrehearsed, happening only in the here-and-now of this time-and-place.

And we love it the most when even they crack up. (The inimitable Colin & Ryan, Whose Line Is It Anyway?)

Note how audiences of comedy-improv are not the same folks wandering into your local professional blackbox. One does not get from a play what one gets at an improv show, and vice versa. Can immersive theatre—devoted to designed storytelling and live response—capture both audiences? I hope so. (Granted, there aren’t a lot of comedy immersives being done right now, and people want comedy. Thoughts for another day).

SPECIALNESS

Giving audiences a sense of “specialness” is key to improv’s success—and immersive theatre takes that to the next level. The more room we allow for response and relation, the more audiences will go away feeling special. That’s a serious gift.

The generation brought up with “special snowflake” sydrome is all grown-up and looking for entertainment. We want to brag to friends about the once-in-a-lifetime thing we witnessed last weekend. We want the celebrity experience. When an actor chooses us for a scene or incorporates our presence or, better yet, actions into the show, we feel HUGE and will undoubtedly brag about it at the watercooler that is Facebook.

Hopefully with your company’s hashtag.

IMPROVISING INSIDE A SCRIPT

But immersive acting is not improv. I’m an utter dunce at improv and was intimidated at the prospect of being cast in my own show (a choice we made for financial reasons. Okay, and I’m not terrible at it). To my delight, I discovered I could handle immersives just fine. My goal isn’t to be imaginative or funny; it’s to be honest to my character in that moment. Improvising within those parameters comes naturally to me. It’s more like when something goes wrong on stage, and you address it…except that happens about 20 times a performance instead of once a production.

At a recent show I attended of True West, an actor struggled to hang up a phone on the wall. Once he finally got it to stay, he flipped it off—the realest and funniest moment in the performance. That’s improv. That’s the wondrous “live” part of “live theatre,” that we trumpet so proudly to get butts in the seats, but so rarely actually occurs. Ask any actor or avid-theatre-goer for a favorite  moment in a play: my bet’s they’ll recall some wonderfully wild improvised moment.

Immersive theatre guarantees that improvisation happens every show. Instead of waiting for a prop to go rogue, immersive theatre introduces the wild card of the active audience. Everything and everyone is in play—electricity pervades the air. And people love the hell out of it. “Every show’s different” is a promise that immersive theatre actually makes good on.

But here’s the rub: in a play or otherwise rehearsed piece, audiences can always tell the difference between improvisation and the script. The voice shifts, the body changes. (Which says something about how far actors are from being convincing humans. Oh, well. It’s hard.)

Immersive actors should learn to shift seamlessly between the two modes: script-improvised response-script. We don’t want the improvisations to stand out as “of a different kind”—the more improvised the entire show feels, the more special the audience feels. In The Man From Beyond, we made a deep commitment to pass off the fantastical as actual. If we did our job right, you should find yourself asking “Is this real? Or part of the game?” Everything, from my props to my actors, needs to feel real in The Man From Beyond (well…with one major exception…and that’s specifically designed to feel fake).

“Stop acting” is my go-to note as a director.

A THIRD STYLE OF ACTING

Acting schools approach improv and scripted acting as separate disciplines—you will rarely encounter a true master of both. With immersive theatre, we now have a third style of acting, somewhere in-between the two pillars. It’s not all fly-by-the-seat-of-your-pants like improv: there’s a story (or at least a very specific scenario) that doesn’t change night to night. But it also lacks the rigidity of scripted acting: there’s an audience around you that you cannot ignore.

Should we open a special school? As a holder of a useless master’s degree, I’m not clamoring for it, but I’m positive we’ll get there eventually. Right now all immersive actors are learning on the job, and probably each show will always have a learning period, as the available real estate for response depends greatly on the immersive’s structure.

Scripted improv?

L’esprit de l’escalier (literally)

At Strange Bird Immersive, we keep a living document that we call “l’esprit de l’escalier,” or more simply, “answers to weird responses.”

In improvisational theatre—or even in staged acting, when something goes wrong—a performer often thinks of the super-clever response after the moment has passed. But immersive actors, thanks to the genre’s devotion to small audiences and extended runs, will most likely face that moment again.

While there’s a very long tail for audience responses, I can attest that the same sorts of behaviors keep coming up: laughter in this section, jackassery at this question, some guy lies that he did it (when he didn’t) just to see what you’ll do about it, etc. We write down every unusual audience behavior and then set an ideal response to that behavior. This way audiences can get the best response without breaking immersion. More than making me look cool under pressure, the document primarily serves to give new actors in a role a jump-start on the behaviors they are likely to face.

Is anyone else keeping logs like this for their immersives?

I’m sure improv actors are appalled right now: it’s against the spirit of the whole thing! Isn’t scripting improvisations like this taking away the electricity of the moment I’ve been praising this whole time? Maybe. Like all things in acting, it depends on delivery. What I do know is it does make the script and the improv feel more of the same kind, and I think I value that more. Plus it saves us from asking every new actor to the fight the wolves anew. It’s the responsible thing to do.

Immersive Theatre’s Superpower: Responding, or You Don’t Have To Pretend Like That Didn’t Just Happen, Part 1

We’ve all been there before: our hero on stage is tearing up a letter, but then an errant piece drops to the floor. This was not rehearsed. This was not a part of the plan. He exits, the scene ends, but the scrap of paper remains. Scene after scene: it remains. You can’t help it. You’re looking at one thing. We no longer have a play about revenge, we have a play about a scrap of paper, journeying through time and space.

A cause we can all get behind.

Sure, it’s acting 101 to take care of things that go wrong on stage, from dropped props to flubbed lines. But when the moment’s not rehearsed, actors can get anxious and think ignoring it may be better than addressing it. They’re not authorized to change blocking or add text, so ignoring it is their default option. In fact, ignoring things is part of the fundamental contract of traditional theatre. Actors need to ignore a lot of things, the audience most of all, to believe in their imaginary circumstances. We ask the audience to join us: ignore your seat, ignore the artificiality of the fourth wall, ignore the lights, ignore all ambient noises, ignore the velcro on the costumes—we need you to imagine with us (see Henry V: Prologue.) And above all else, please ignore the strange fact that these people in front of you can’t seem to see you or hear you when you laugh, cry, or cough.

What happens when we remove that contract and burst that weird bubble in front of us where some things are happening and some are not?

Immersive theatre doesn’t make ignoring things a cornerstone of the art. Even in a dreamscape immersive that isn’t aiming to deliver realism—and where people seem to be of a dancing species—the audience does not have to make as many imaginative leaps. We’re there. So are the performers. Whatever you see, hear, touch, taste, or smell IS happening in the world of the show, too.

Okay, granted, you should still ignore the lights. And some immersives will still ignore the audience (a cowardly choice, in my opinion, as actor-audience eye contact is the most powerful tool of this trade). But just your physical presence alone in the space gives immersive theatre a super-power. It feels realer, truer, more in your bones when you experience it. And when the performer is free to live the scene with you? It’s a game-changer. Not only will immersive performers pick up every fallen prop, they have an open invitation from the genre to acknowledge anything that’s happening, whether that’s an audience member’s response or an unplanned noise.

Go ahead. Get that audience member a tissue.

Thing is, human beings respond to things. One of my acting coaches, Philip Lehl, has a favorite phrase when correcting actors: “That is not a thing a human would do.” To which I say, let’s pursue that more thoroughly. How can we make this art form more recognizably human? To not respond to everything that’s happening, as players on stages do, diminishes the character’s humanity and ultimately fails to build a reciprocal relationship with the audience. The vast majority of plays require performers to ignore responses from their audience (Shakespeare and his marvelous asides being the exception here). And love isn’t much fun when it’s not requited.

Immersive theatre requites. This genre offers actors the chance to be more human than stage plays ever dreamed possible. It’s up to creators to decide what we want to do with that power.

GEEZ, lady, What DID traditional theatrE EVER DO TO YOU?

It’s possible value language is creeping in here. I should perhaps state my bias before it’s too late, that I have a psychological fear of not being seen, and I love immersive theatre because it loves me back. Lately, when a close-up actor in a traditional play studiously ignores me, I’ve felt compelled to trip him on his way out, as negative attention would be better than none. And at least THAT would be REAL. I should probably stop seeing theatre.

So while I may find it personally frustrating, I don’t want to say categorically that the “bubble” is “bad.” But it is quite clear that immersives burst it, and some new powers come from that. And, well, I’m excited by that. I didn’t start a traditional theatre company.

More to come on this “superpower,” with comparative thoughts on improv and anecdotes from The Man From Beyond.

Answering the Smart-Ass

If an immersive production offers the audience any opportunity to speak, chances are actors are going to get some smart-ass remarks.

Design can do a lot to reduce this problem: invest the story with importance, make the stakes personal, have the actors take the story seriously, deliver a realistic world so the audience isn’t embarrassed to be “caught” playing along. All of these things can help communicate to the audience that it is in their best interest to go along with the world. But there’s inevitably still that person who would rather watch the world burn.

And The Man From Beyond has lots and lots of opportunities for the audience to speak.

Why Be a smart-ass?

While audiences may not be aware when they are disrespecting the actor, smart-asses know full-well what they are doing. A smart-ass wants to assert his/her power, usually at the expense of someone else. There’s a “Gotcha!” edge to these remarks, whether they are pointing out a technicality in your language or just screwing around with you.

The story of The Man From Beyond climaxes with a very hard question. It’s jolting, it requires a deep belief in the world we’ve built to answer, and it’s HARD. (And we know it. We have a complex decision tree for the actor to memorize for this moment.) Some teams sit in silence, barely daring to breathe. Sometimes, a brave soul steps up. And every once in a while, a wild smart-ass appears. Or 2 or 3 at the same time.

They seem to come in packs.

The audience has paid good money to enter a new world and to play along. Why would someone want to break it? Some theories…

  • Believing in the world makes you emotionally vulnerable. A “smart” comment keeps you in control and emotionally distant (= safe).
  • Your friends are watching: you don’t want to appear foolish in front of them and instead you want to show them how “smart” you are.
  • You want to see the actor squirm. Treating the performer as an actor instead of as the character also translates to enforcing your emotional safety.

All of these motivations are ultimately about maintaining power. But no worries, smart-ass audience member. I get it. Emotions are scary, powerful things. You don’t have the dark anonymity of a traditional theatre to protect you. You don’t want to betray your “weakness” under the lights of the show or in the eyes of your friends.

Despite its reputation for intimacy, immersive theatre is a profoundly public experience. To be active is to be an actor. Even in a 1-on-1, you are being watched.

It’s okay. Your behavior is totally justified. But you’ll also never be moved.

What happens next?

When smart-asses play “Gotcha!” they are expecting the actor either to:

1) Flinch momentarily, and then keep plowing through the script, or

2) Break character, so that “they win.”

Which means the actor should respond with…

3) Taking what was said as truth and responding to it honestly from the character’s POV as much as possible.

They aren’t expecting that at all. The world is not supposed to be that real. This tactic has the two-fold advantage of not-rewarding the smart-ass (so the behavior won’t continue) and making for a better, more truthful scene. At the end of the day, the smart-ass is my scene partner. I need to take as true whatever text and subtext they give me. For me, even more important than the planned script is the truth of the moment. I follow that truth wherever it takes me. And most often my audience quickly follows in my wake. (And then I can get back on script.)

The mantra to not take it too personally is important here. The goal is not shaming or revenge; it’s honesty. You don’t want to answer your smart-ass with anger. In fact, upping your vulnerability may work best. I advise against aggression and recommend making a positive claim: “I thought we were friends. Please help me,” etc. It’ll depend on the situation. But I do sometimes tell someone who’s obviously lying, “You’re lying.” They guffaw and agree—I’ve just won them with that response.

But this technique does come with a risk of escalating the situation, in a way pretending you didn’t hear them doesn’t. It feels really, really good to the actor and potentially puts down the smart-ass—this is a power-play situation, after all! But 95% of cases I’ve seen won’t fight when they realize I can fight back within the parameters of the world.

But when they smart-ass me again, and again, and perhaps a fourth time, I bow out. They clearly want nothing to do with me.